Associate Director of Multifamily - NYC Portfolio, New York, NY
About The Position
Rose Associates is seeking an accomplished, strategic, and solutions-oriented Associate Director of Multifamily Operations to influence the performance of a diverse residential portfolio. The role connects strategy with execution across operational and financial performance, resident satisfaction, owner relationships, and team development. The Associate Director partners with property managers to optimize operations, review financial performance and owner reporting, support asset-management initiatives, oversee capital planning, and develop high-performing property teams. The role also supports resident satisfaction and retention, reviews leasing and marketing performance, conducts property visits and inspections, and helps ensure that properties meet legal, safety, and company standards. Regular on-site presence and travel among NYC-area properties and other assigned locations are required.
Requirements
- Bachelor’s degree in a relevant field or equivalent professional experience.
- At least 10 years of residential property management experience, including a minimum of 7 years in a senior management role.
- Experience managing or supporting affordable housing communities.
- Demonstrated success leading property management teams, overseeing multifamily operations, and resolving complex operational challenges.
- Strong financial acumen, including budgeting, forecasting, financial reporting, variance analysis, and knowledge of Generally Accepted Accounting Principles (GAAP).
- Sound understanding of building operations, maintenance, capital planning, and property preservation.
- Familiarity with marketing strategies, leasing performance, occupancy management, and resident retention.
- Proficiency with Microsoft Office and property management or leasing platforms, including iLuvLeasing, On-Site, and Yardi.
- Excellent organizational, time management, analytical, problem-solving, and communication skills.
- Ability and willingness to travel between properties within the NYC area, the main office, and other assigned locations.
- Authorization to work in the United States.
- Ability to move throughout residential buildings and property sites, including ascending and descending stairs, and to work in varying environmental conditions encountered during property visits.
- Ability to perform essential job functions in residential environments where domestic pets, including dogs and cats, may routinely be present.
Responsibilities
- Partner with property managers to optimize daily operations, evaluate financial performance, implement financial strategies, monitor budgets, analyze rent variances, and assess market conditions.
- Prepare and review owner reporting packages, including budgets, business plans, and monthly financial and operational reports.
- Support asset-management initiatives related to acquisitions and dispositions, and communicate material developments, risks, and opportunities to ownership.
- Review capital replacement plans and monitor execution to support asset value, property preservation, and operational efficiency.
- Lead, coach, and mentor property management teams, fostering accountability, collaboration, and continuous improvement.
- Oversee recruitment, retention, and employee development initiatives, including completion of required training and milestones.
- Collaborate across departments to align operational priorities and achieve property-specific and portfolio-wide objectives.
- Support initiatives to improve resident satisfaction, retention, and community performance.
- Address escalated resident concerns and work with property teams on timely resolutions.
- Review leasing activity, occupancy trends, and resident retention and renewal programs against budget and pro forma expectations.
- Partner with the marketing team to evaluate marketing strategies and recommend adjustments.
- Conduct regular site visits and inspections to assess operational standards, building conditions, maintenance practices, and compliance.
- Ensure properties comply with applicable laws and regulations, including Fair Housing requirements, company policies, and health and safety standards.
- Identify operational risks, recommend corrective actions, and follow through to support compliance and protect the portfolio.
- Communicate with ownership, residents, property teams, vendors, contractors, and other stakeholders on operational matters.
- Perform other duties consistent with the position and business needs.
Benefits
- Comprehensive benefits package.
- Significant performance-based incentive compensation opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
