Director of Pharmacy Operations - New York
About The Position
The Director of Pharmacy Operations aligns pharmacy programs and day-to-day operations across multiple pharmacies with customer needs. The role involves developing client relationships, improving the customer experience, finding innovative ways to grow the business, and developing, retaining, and recruiting talent. The Director serves as a servant leader who fosters an inclusive environment that supports innovation, employee development, and a high-performing leadership team and workforce. The position balances stakeholder needs, operational complexity, compliance requirements, and priorities across multiple locations. This is a field-based position overseeing pharmacy operations in New York. The Director must live in New York or a neighboring state and will have the flexibility to work remotely. The role requires travel of up to 75%.
Requirements
- At least 7 years of pharmacy operations experience.
- At least 5 years of leadership experience.
- Proven ability to adhere to the highest ethical standards.
- Access to reliable transportation and a valid driver's license.
- Ability and willingness to travel up to 75%.
- Must live in New York or a neighboring state.
- Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- Pharmacy degree.
- At least 3 years of multi-site pharmacy operations leadership experience.
- Exceptional interpersonal and communication skills, including verbal and listening skills.
- High level of business acumen.
Responsibilities
- Provide strategic direction and manage operations across multiple pharmacies.
- Develop and enhance relationships with multiple clinic partnerships.
- Develop ways to attract new patients and grow the business.
- Collaborate with internal business partners and vendors to communicate strategic vision and create value-added partnerships.
- Motivate and develop a high-performance management team; attract, recruit, and retain talent.
- Lead and model behaviors that encourage team performance and engagement.
- Promote inclusion, diversity, innovation, collaboration, and employee development.
- Ensure pharmacy operations comply with local, state, and federal regulations and Board of Pharmacy protocols.
- Manage financial performance and the budget for the assigned region.
- Comply with HIPAA rules and regulations.
- Ensure security measures are taken to prevent theft or loss at pharmacy sites.
- Serve as liaison between Genoa and the Community Mental Health Centers it serves.
- Focus the team on customer needs and design processes to improve customer experience.
- Translate enterprise strategy into local tactical plans, including tasks, measures, resources, contingencies, and communication.
- Adapt and innovate in response to changes in customer sentiment and business conditions.
- Source, screen, hire, onboard, orient, deploy, train, develop, and, when necessary, terminate employees.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
- Development opportunities for other roles.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
