Associate Director of Advisement (Journal Square Campus)

Hudson County Community College•Journal Square, NJ

About The Position

Hudson County Community College is seeking an Associate Director for its Office of Advisement. The role provides leadership for advisement services at the Journal Square Campus, supports a seamless student experience, and oversees effective operations. The Associate Director supervises advisement staff at Journal Square and remotely, and supports implementation of student-support best practices across the College. The position leads strategic operations, campus-wide advising collaboration, faculty engagement and training, area committees, staff supervision and scheduling, operational oversight, reporting and data analysis, and student support. Although the role does not maintain a formalized student caseload, it provides individual support as needed. The Associate Director reports to the Associate Dean of Advisement.

Requirements

Master’s degree in Counseling, Higher Education, Student Affairs, or a related field.
At least four years of experience in academic advisement or student services.
At least two years in a supervisory or leadership role supervising professional staff.
Proficiency with higher education software, including Microsoft Office suite, Airtable, EAB Navigate, and Ellucian Colleague.
Strong written and verbal communication, active listening, and relationship-building skills.
Ability to identify trends, use data to inform decisions, and creatively solve challenges.

Nice To Haves

Experience managing multi-campus advisement operations.
Bilingual abilities in Spanish and/or Arabic.

Responsibilities

Serve as the main point of contact for Advisement strategic operations at the Journal Square Campus and advocate for staff and student needs related to Advisement services.
Handle student escalations within the Advisement office, delegating where appropriate.
Facilitate the advisor assignment process with support from Advisement leadership.
Develop and lead a campus-wide Advising Council bringing together people involved in advising across schools and functional areas.
Collaborate with Advisement and Hudson Scholars leadership to identify professional development needs and resources for operationalizing best practices from the Hudson Scholars Model.
Serve as the Office of Advisement point of contact for faculty engagement, training, and support, including the Faculty Mentor program within the Hudson Scholars model.
Provide strategic leadership and oversight for the area committee structure, ensuring alignment with institutional goals, accountability, and continuous improvement.
Provide administrative supervision to staff, including Senior Assistant Directors.
Oversee operational efficiency and ensure advisement practices are consistent, equitable, and supportive of student needs.
Manage staff scheduling across campuses with Advisement office leaders, including daily schedules and assignments for college-wide events, ensuring adequate coverage and participation.
Oversee office workgroups and track progress toward established goals.
Provide regular updates to the Associate Dean of Advisement regarding key performance indicators.
Represent the Office of Advisement internally and externally as needed.
Monitor and analyze advisement activities through data-driven reports to assess performance against key performance indicators.
Work with the Senior Assistant Director (Data and Assessment) to collect and analyze student feedback on advisement services for continuous improvement.
Manage resolution of student complaints and escalations, ensuring timely and effective responses aligned with college policies.
Participate in and support professional development initiatives, including office-wide trainings with Advisement leadership.
Provide individual student support as needed, without maintaining a formalized caseload.
Liaise with the Satisfactory Academic Progress (SAP) Review Committee to support student success.
Perform other duties as assigned.