Associate Director, Neuroscience Priority Accounts – New England

Novartis • Boston, MA

81d • Remote

About The Position

This is a field-based and remote opportunity supporting key accounts in an assigned geography. The Associate Director, Neuroscience Priority Accounts, will play a pivotal role in shaping the success of our Neuroscience Multiple Sclerosis portfolio within key health systems and priority accounts. In this role, you’ll lead strategic initiatives that drive meaningful impact – building strong partnerships, creating tailored account business plans, and ensuring seamless product access for patients who need them most. Working closely with cross-functional teams, you’ll bring innovative solutions to sophisticated healthcare environments and help deliver on our mission to improve lives through neuroscience. You’ll also leverage deep expertise in health system dynamics to uncover new opportunities and optimize outcomes for both patients and providers.

Requirements

• Bachelor’s degree required from 4-year college or university.
• 8+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.
• 2+ years’ experience in project management and translation of strategy into execution.
• 3+ years’ experience managing complex accounts, including large academic centers and hospitals, with demonstrated success in strategic account management.
• Recent US experience (within last 5 years) with deep understanding of US healthcare ecosystems.
• Demonstrated deep customer and cross-functional knowledge, healthcare ecosystem thinking, with strong business acumen and technology/digital engagement proficiency.
• Robust business background, with a strong ability to collaborate and work cross-functionally in a matrix environment to build effective strategic account plans aligned to customer and organization goals.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 100 miles from the territory border.
• Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
• Must have a valid driver’s license.
• Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role.

Nice To Haves

• Prior experience engaging with assigned neuroscience accounts and building strong, collaborative relationships.
• Background in at least two cross-functional areas, such as, but not limited to Marketing, Medical, Market Access & Reimbursement, or Sales Leadership – demonstrating versatility and strategic insight.

Responsibilities

• Champion institutional advocacy to support formulary adoption and ensure appropriate use of approved neuroscience products.
• Build strong, collaborative relationships with leaders across our most sophisticated priority accounts and affiliated health systems.
• Design and execute strategic key-account plans that deliver meaningful outcomes for identified accounts.
• Significant customer-facing time, creating and executing short term and long-term KOL engagement plans.
• Identifies evidence gaps across product and disease education through appropriate thought leader discussions
• Partner with administrative, clinical, operational, and financial stakeholders to streamline care pathways, treatment protocols, and workflow solutions.
• Apply deep understanding of market dynamics, access models, and reimbursement trends to inform strategic decisions.
• Collaborate with local partners to create tailored, institution-specific plans that reflect market forces and customer priorities.
• Lead cross-functional teams to align strategies, update business plans, and achieve product goals within priority accounts.
• Conduct regular needs assessments and provide actionable insights to internal partners, driving innovative solutions and new business opportunities.

Benefits

• health, life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Director