About The Position

The Associate Director, IT Product Management – Enterprise Platforms plays a key role in delivering digital workplace solutions that enhance enterprise productivity, collaboration, and content management. This role supports execution of platform roadmaps, manages product delivery, and partners with cross-functional teams to improve user experience and operational efficiency. The Associate Director contributes to innovation and continuous improvement across the digital workplace ecosystem. The role leads execution of product strategy and actionable product plans and roadmaps, and leads a development and operations team. It oversees the product development lifecycle from conceptualization through delivery, including security, ongoing support and enhancements, change management, and user adoption. The position works with internal stakeholders, end users, vendors, and service providers; monitors performance metrics; assists with budgets and cost management; analyzes market trends; and ensures product releases meet quality, compliance, and security requirements. The role has supervisory responsibilities, including recruiting and developing staff, appraising performance and recommending employment changes, assisting with and controlling budgets, maintaining compliance with company policies and technical and regulatory developments, developing or revising procedures, collaborating across organizational units, and supporting workplace safety. The position is based in Alameda, California. The office is described as a modern, collaborative space, with equipment including dual monitors and ergonomic chairs.

Requirements

  • Bachelor’s degree in a related discipline and 11 years of related experience, or a master’s degree in a related discipline and 9 years of related experience, or an equivalent combination of education and experience.
  • At least 5 years in IT product management or digital workplace leadership roles.
  • Experience in the full lifecycle system development of cloud-based solutions and platforms, including design, implementation, validation, and support.
  • Experience with SAP is required.
  • Advanced understanding of the technical and functional domains and architecture of supported areas.
  • Excellent verbal and written communication skills.
  • Ability to work in ambiguous situations.
  • Knowledge of an Agile-based service delivery model.
  • Ability to multitask, collaborate across a matrix organization, and remain flexible in a dynamic corporate and team environment.
  • Solid planning and tracking skills; well-organized, results-focused, and able to manage multiple projects and time effectively.
  • Strong judgment, problem-solving, and decision-making skills, including negotiation and conflict resolution.
  • Ability to leverage internal and external resources to expedite and deliver projects.
  • Ability to work in a team environment, create timelines, and adjust them as needed.
  • Ability to manage multiple initiatives simultaneously in a dynamic, fast-paced environment.

Nice To Haves

  • Experience implementing and supporting financial applications within the pharmaceutical industry is preferred.

Responsibilities

  • Lead execution of product strategy and develop actionable product plans and roadmaps.
  • Lead a development and operations team to execute the product and platform roadmap, addressing issues and gaps through informed decisions.
  • Collaborate with internal stakeholders and end users to deliver product features and resolve operational issues.
  • Support relationships with external vendors and service providers to align delivery with platform goals and service levels.
  • Oversee the full product development lifecycle, including security, continual support and enhancements, change management, and user adoption.
  • Create and monitor key performance indicators to assess product effectiveness and business value.
  • Assist with budget planning and cost management across supported products and sub-product lines.
  • Analyze trends and best practices to identify opportunities for product features and improvements.
  • Ensure product releases meet quality standards and applicable compliance requirements, including SOX, GxP, and 21 CFR Part 11.
  • Implement and maintain security protocols for enterprise platforms and applications to protect sensitive data.
  • Perform other assigned duties and comply with company policies and standards.
  • Recruit and develop staff to meet immediate and longer-term objectives.
  • Appraise subordinate performance and recommend changes concerning jobs, pay, and employment status.
  • Assist with operating and capital budgets as needed and control expenses within approved budgets.
  • Stay informed about company policies and procedures and technical and regulatory developments to ensure compliance.
  • Develop policies and procedures or recommend revisions to support unit objectives.
  • Cooperate with management and staff in other organizational units to accomplish organizational objectives.
  • Provide a safe workplace and ensure employees know and follow safety policies and procedures.

Benefits

  • 401(k) plan with generous company contributions
  • Group medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Disability insurance
  • Flexible spending accounts
  • Discretionary annual bonus program (or a sales-based incentive plan for field sales staff)
  • Opportunity to purchase company stock
  • Long-term incentives
  • 15 accrued vacation days in the first year
  • 17 paid holidays, including a company-wide winter shutdown in December
  • Up to 10 sick days throughout the calendar year
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