Director - IT Product Management

Marsh McLennan•Austin, TX

1d•$133,900 - $267,700•Hybrid

About The Position

Marsh is seeking a Senior Lead Technical Product Manager to join its Client Technology team within the Marsh Risk business. The role supports the Client Management Value Stream and shapes and delivers technology capabilities across the end-to-end client lifecycle, including onboarding, agreement management, anniversary reviews, client data updates, and operational efficiency. The position is based in Phoenix, Austin, or New York and follows a hybrid schedule requiring at least three days per week in the office or onsite with clients. The role works closely with business leaders, operations teams, engineers, delivery partners, and shared service leaders to translate strategy into product direction and delivery plans. It leads high-impact technology initiatives that improve client servicing, streamline workflows, enhance data quality and automation, and support global scale, operational consistency, and client experience. The role also contributes to modernization of client management capabilities and helps use technology, data, and automation to improve efficiency and commercial outcomes. The position partners with business leaders to develop and execute multi-year application portfolio visions, including future technology needs, application disposition, build-versus-buy decisions, delivery sequencing, modernization, retirement, and portfolio return-on-investment planning. It articulates product features to technical and non-technical stakeholders, leads product roadshows, gathers feedback, and creates documentation explaining product features and value. It manages portfolio budgets and responsible, on-time and on-budget development aligned with enterprise standards, balancing change-the-business and run-the-business spending and application lifecycle needs. It also identifies marketplace technologies that can address business needs and serves as a single point of accountability for geographic, business-line, or departmental customizations, with the goal of limiting unnecessary complexity and cost.

Requirements

Proven experience as a Technical Product Manager or in a similar role.
Strong understanding of product development and data strategy.
Proven experience successfully delivering technology initiatives.
Excellent communication and collaboration skills, including the ability to work effectively across diverse teams and stakeholders.
Strong analytical and problem-solving abilities, with a focus on continuous improvement and efficiency.

Nice To Haves

Experience developing and executing multi-year technology visions and portfolio ROI planning.
Background in the insurance or financial services industry.
Knowledge of agile methodologies and experience working in cross-functional teams.

Responsibilities

Partner with business leaders to create and execute a multi-year vision for the application portfolio, including technology requirements, application disposition, build-versus-buy decisions, functionality sequencing, modernization, retirement, and portfolio ROI planning.
Lead delivery of technology initiatives that improve client servicing, streamline workflows, enhance data quality and automation, and support business outcomes.
Work with business stakeholders to understand priorities, define outcomes, and translate needs into product direction and delivery plans.
Collaborate across teams to deliver solutions that support global scale, operational consistency, and improved client experience.
Help modernize client management capabilities, including onboarding, agreements, client profiles, and servicing processes.
Clearly articulate product features to technical and non-technical stakeholders, lead product roadshows, gather feedback, and create product documentation that supports understanding and adoption.
Manage portfolio budgets and responsible development, delivering capabilities on time and on budget in alignment with enterprise standards and in partnership with shared service leaders.
Balance change-the-business and run-the-business spending across the portfolio, including planning for application lifecycle transitions such as maintenance.
Identify marketplace technologies and opportunities for new features that address business needs.
Serve as the single point of accountability for customizations or variations required by geography, business line, or department, while avoiding unnecessary complexity and costs.