Sr Associate-Digital Product Management - Enterprise AI Platforms

American Express•Phoenix, AZ

9d•$89,250 - $150,250

About The Position

The Senior Associate, Digital Product Management will own one or more strategic product areas within American Express’s Enterprise AI Platform, which provides foundational capabilities for teams to develop and scale AI/ML and Generative AI products securely and responsibly. Reporting to the Director of Product Management, this role identifies valuable customer and developer problems, defines product strategy and roadmaps, and works closely with Engineering and Forward-Deployed Engineering (FDE) to turn customer learnings into scalable platform capabilities. The role owns the end-to-end product lifecycle, from discovery and product definition through launch, adoption, measurement, and continuous improvement. Success requires strong analytical and product judgment, technical fluency, customer orientation, and the ability to turn complex, ambiguous problems into scalable products.

Requirements

At least 5 years of product management experience building enterprise software, platforms, developer products, or AI/ML and Generative AI products, including experience taking technical products from concept through launch, adoption, and iteration.
Strong analytical and product judgment, including the ability to structure customer problems, test hypotheses, and translate quantitative and qualitative evidence into product decisions and measurable outcomes.
Strong understanding of AI/ML and Generative AI products, technologies, and application architectures, with technical fluency to partner effectively with Engineering and Data Science.
Demonstrated ability to translate customer needs into scalable products and capabilities in partnership with technical and cross-functional teams.
Strong communication and stakeholder influence skills.
Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Experience building AI/ML or Generative AI products, developer platforms, ML infrastructure, or other highly technical products.
Experience working with customer-facing engineering or FDE teams to translate implementation learnings into scalable products.
Experience with enterprise technology governance, security, privacy, or responsible AI.

Responsibilities

Develop a deep understanding of customer and developer needs through direct discovery, quantitative and qualitative analysis, product data, FDE learnings, and market insights.
Structure customer problems, form and test hypotheses, and quantify and validate high-value product opportunities.
Define product outcomes and roadmaps, translating recurring customer and FDE needs into reusable capabilities and aligning cross-functional partners around priorities and trade-offs.
Own and prioritize products from concept through launch and adoption, partnering with Engineering on product decisions and alignment while balancing customer value, developer experience, technical feasibility, scalability, speed, risk, and cost.
Partner with FDE and internal customers to drive adoption, validate value, and identify opportunities for broader reuse.
Define success metrics and value-realization measures, using product data, experimentation, and customer evidence to evaluate outcomes and continuously improve product decisions and roadmaps.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities