Sr Manager-Tech Project Management - Enterprise AI Platforms
About The Position
The Sr Manager-Tech Project Management will serve as a strategic partner to foundational delivery teams, enabling AI capabilities for American Express at scale. The role is a trusted thought partner to senior business, product, and technology leaders, helping shape solution design, implementation strategies, and execution approaches that deliver sustainable business and technology outcomes. The position is part of the AI Enablement team within the Enterprise AI Platform organization. It coordinates end-to-end delivery across Forward Deployment Engineering, AI Product and Strategy, AI Foundational Services, Information Security, and Cloud Engineering teams, ensuring timely execution and regular leadership updates. The team guides product and technology teams through AI capability discovery, feature grooming, testing, and launch in alignment with enterprise platform strategy, governance, and safe, compliant AI adoption.
Requirements
- At least 6 years of technical program management experience.
- Deep understanding of software and infrastructure design principles, with a demonstrated track record of increasing responsibility.
- Demonstrated leadership and management experience working with cross-functional, geographically dispersed teams on complex projects.
- Experience managing program reporting.
- Excellent oral, written, and interpersonal communication skills, including the ability to communicate across third parties and technical and business teams.
- Ability to clarify objectives, handle ambiguity and under-defined problems, advocate for simplification, and influence teams.
- Ability to enable business capabilities through innovation.
- Willingness to learn new technologies.
- Experience overseeing Agile, Scrum, or other rapid application development teams delivering technology solutions that meet customer expectations for timeliness and quality.
- Employment eligibility to work in the U.S. is required; American Express will not pursue visa sponsorship.
- A bachelor's degree in computer science, computer engineering, or another technical discipline, or equivalent work experience, is preferred.
Nice To Haves
- Experience using Airtable or Jira agile delivery management platforms.
Responsibilities
- Drive end-to-end Forward Deployment Engineering delivery across the product development lifecycle, aligning technical strategy, architecture, dependencies, and delivery commitments with product owners, architects, and engineering teams.
- Translate complex business needs into actionable technology strategies and ensure solutions are scalable, technically sound, operationally viable, and aligned with enterprise objectives.
- Lead and coordinate complex, cross-functional technology programs in alignment with enterprise priorities, business objectives, delivery milestones, and measurable outcomes.
- Apply technical and business expertise to challenge assumptions, evaluate solution alternatives, identify gaps, and influence decisions across architecture, engineering, product, and delivery.
- Manage program risks, dependencies, resources, and execution challenges while ensuring adherence to governance, regulatory requirements, and technology standards.
- Champion the design, integration, and adoption of AI-enabled workflows, agentic program management capabilities, and intelligent automation.
- Establish scalable practices for AI-assisted reporting, resource planning, risk management, delivery analytics, and stakeholder communications.
- Evolve program management operating models using emerging AI capabilities, automation, and data-driven insights to improve predictability, productivity, and agility.
- Promote modern program management methodologies, engineering best practices, and continuous improvement, including Agile delivery and Test-Driven Development where applicable.
- Use delivery metrics, program analytics, and industry trends to identify bottlenecks, optimize resource utilization, and implement scalable improvements.
- Mentor program management colleagues and foster collaboration, innovation, accountability, and continuous learning.
- Act as a motivated, high-performing change agent.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
