Sr Manager-Tech Project Management - Enterprise AI Platforms

American Express•Phoenix, AZ

About The Position

The Senior Manager, Tech Project Management will act as a strategic partner to foundational delivery teams, enabling AI capabilities for American Express at scale. The role is a trusted thought partner to senior business, product, and technology leaders, shaping solution design, implementation strategy, and execution approaches to deliver sustainable business and technology outcomes. It coordinates end-to-end delivery across technology teams including Forward Deployment Engineering (FDE), AI Product and Strategy, AI Foundational Services, Information Security, and Cloud Engineering, with responsibility for timely delivery and regular leadership updates. The role sits within the Enterprise AI Platform organization, which partners with business and technology teams to shape enterprise AI strategy and build scalable, reusable AI platforms. The AI Enablement team supports AI capability development from inception through implementation, guiding product and technology teams through discovery, feature grooming, testing, and launch while maintaining alignment with enterprise strategy, governance, and safe, compliant adoption. This position reports to the Director of Program Management of AI Program Enablement.

Requirements

At least 6 years of technical program management experience.
Deep understanding of software and infrastructure design principles, with a demonstrated track record of increasing responsibility.
Demonstrated leadership and management experience working with cross-functional, geographically dispersed teams on complex projects.
Experience managing program reporting.
Excellent oral, written, and interpersonal communication skills, including the ability to communicate across third parties and technical and business teams.
Ability to clarify objectives, address ambiguity and under-defined problems, advocate for simplification, and influence teams.
Ability to enable business capabilities through innovation.
Demonstrated willingness to learn new technologies.
Experience overseeing Agile, Scrum, or other rapid application development teams delivering technology solutions that meet customer expectations for timeliness and quality.
Bachelor’s degree in computer science, computer engineering, or another technical discipline, or equivalent work experience, is preferred.
Eligibility to work in the U.S. is required; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Experience using Airtable or a Jira agile delivery management platform.

Responsibilities

Drive end-to-end FDE delivery across the product development lifecycle, aligning technical strategy, architecture, dependencies, and delivery commitments with product owners, architects, and engineering teams.
Translate complex business needs into actionable technology strategies and ensure solutions are scalable, technically sound, operationally viable, and aligned with enterprise objectives.
Lead and coordinate complex, cross-functional technology programs in alignment with enterprise priorities, business objectives, delivery milestones, and measurable outcomes.
Use technical and business acumen to challenge assumptions, evaluate solution alternatives, identify gaps, and influence decisions across architecture, engineering, product, and delivery.
Manage program risks, dependencies, resources, and execution challenges while ensuring adherence to governance, regulatory requirements, and technology standards.
Champion the design, integration, and adoption of AI-enabled workflows, agentic program management capabilities, and intelligent automation.
Establish scalable practices for AI-assisted reporting, resource planning, risk management, delivery analytics, and stakeholder communications.
Evolve program management operating models using emerging AI capabilities, automation, and data-driven insights to improve delivery predictability, productivity, and agility.
Promote modern program management methodologies, engineering best practices, and continuous improvement, including Agile delivery principles and Test-Driven Development where applicable.
Use delivery metrics, program analytics, and industry trends to identify bottlenecks, optimize resource utilization, and implement scalable improvements.
Provide mentorship and thought leadership to program management colleagues, fostering collaboration, innovation, accountability, and continuous learning.
Act as a motivated, high-performing change agent.