Director - IT Product Management

Marsh McLennan•Phoenix, AZ

9d•Hybrid

About The Position

Marsh is seeking a Senior Lead Technical Product Manager to join its Client Technology team within Marsh Risk. The role supports Marsh’s Client Management Value Stream and is based in Phoenix, Austin, or New York, with a hybrid requirement of at least three days per week in the office. The position shapes and delivers technology capabilities supporting the end-to-end client lifecycle, including onboarding, agreement management, anniversary reviews, client data updates, and operational efficiency. It partners with business leaders, operations teams, engineers, and delivery partners to turn strategy into product direction and delivery plans, aligned with Marsh’s ambition to become the Risk Advisor of the Future. The role leads high-impact technology initiatives to improve client servicing, streamline workflows, improve data quality, and enable automation. It also drives modernization across client management capabilities and influences the use of technology, data, and automation to reduce manual effort and improve the connected client experience. The position requires strong communication and judgment, collaboration across diverse stakeholders, and the ability to lead through influence. The role is accountable for developing and executing a multi-year vision for an application portfolio, including technology direction, application disposition, build-versus-buy decisions, sequencing of functionality, modernization, retirement, and portfolio return-on-investment planning. It manages portfolio budgets and responsible development, balances change-the-business and run-the-business spending, identifies promising marketplace technologies, and serves as a single point of accountability for customizations or variations across geographies, business lines, and departments. It also communicates product features and value, leads product roadshows, and creates documentation to support adoption. Marsh offers professional development opportunities, interesting work, supportive leaders, an inclusive culture, career opportunities, and a competitive total rewards package. The applicable base salary range is $133,900 to $267,700, with possible performance-based incentives. Benefits include health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.

Requirements

Proven experience as a Technical Product Manager or in a similar role.
Strong understanding of product development and data strategy.
Proven experience successfully delivering technology initiatives.
Excellent communication and collaboration skills, including the ability to work effectively across diverse teams and stakeholders.
Strong analytical and problem-solving abilities, with a focus on continuous improvement and efficiency.

Nice To Haves

Experience developing and executing multi-year technology visions and portfolio ROI planning.
Background in the insurance or financial services industry.
Knowledge of agile methodologies and experience working in cross-functional teams.

Responsibilities

Partner with business leaders to create and execute a multi-year vision for an application portfolio.
Define portfolio technology direction, application disposition, build-versus-buy decisions, development sequencing, modernization approach, application retirement, and portfolio ROI planning.
Clearly articulate product features to technical and non-technical stakeholders.
Lead product roadshows to demonstrate functionality and gather feedback, supporting alignment across teams and customers.
Create documentation explaining product features and value propositions to support communication and adoption.
Manage portfolio budgets and ensure new capabilities are developed on time and on budget, aligned with enterprise standards, with ongoing application management in partnership with MMC shared service leaders.
Balance change-the-business and run-the-business spending across the portfolio, including application lifecycle planning.
Identify marketplace technologies that address business needs and opportunities to enhance existing solutions.
Provide a single point of accountability for customizations or variations across geographies, business lines, and departments, avoiding unnecessary complexity and cost.
Lead technology initiatives that improve client servicing, streamline workflows, improve data quality, and enable automation.
Partner with the business to understand priorities, define outcomes, and translate needs into product direction and delivery plans.
Collaborate across teams to deliver globally scalable solutions that improve operational consistency and client experience.
Drive modernization of client management capabilities, including onboarding, agreements, client profiles, and servicing processes.
Influence the use of technology, data, and automation to improve efficiency, reduce manual effort, and create a more connected client experience.