Associate Director for Residential Living

Florida Gulf Coast University•Lexington, MA

About The Position

The Associate Director for Residential Living leads and manages day-to-day operations across multiple first-year and upperclassmen housing areas. The role provides strategic direction for Residence Life functions, enhances the student residential experience, promotes community engagement, and supports student success through leadership of professional and student staff. The Associate Director supervises assistant directors and indirectly oversees resident directors and student staff; leads training, recruitment, selection, retention, and professional development; supports student leadership initiatives and the conduct process; and assists with budget management. The position also collaborates with academic partners and Housing and Residence Life colleagues, uses data to support reporting and decision-making, responds to crises in an on-call capacity, and helps develop departmental strategies aligned with institutional goals. The role may provide departmental leadership in the Director’s absence, address student and parent concerns, assist with housing operations and residence hall transitions, and perform other job-related duties as assigned. The successful candidate is expected to work collaboratively, lead with integrity, communicate respectfully, take initiative, and remain open to feedback and new ideas.

Requirements

Either ten years of directly related full-time experience, or a master's degree from an accredited institution in an appropriate area of specialization and four years of full-time experience directly related to the job functions.
Professional experience in housing, residence life, student services, student affairs, or a related area.
Experience operating a personal computer and proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to work evenings, nights, and weekends as necessary.
Strong interpersonal, verbal, and written communication skills.
Excellent organizational skills and ability to prioritize and complete simultaneous projects.
Ability to collaborate effectively with staff, faculty, students, and the community in a service-oriented environment, and to work independently with minimal supervision.
Ability to plan, organize, coordinate, and perform work amid numerous and competing demands.
Ability to develop and implement policies, procedures, goals, and objectives.
Ability to manage others’ work by providing information, guidance, and motivation.
Ability to use data and information to make decisions and projections.
Ability to think strategically, approach challenges creatively, meet goals, demonstrate reliability, and hold oneself accountable.
Knowledge of or ability to learn Banner and Workday.
Knowledge of occupancy management principles and accounts receivable principles, practices, and procedures.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Nice To Haves

Master's degree from an accredited institution in Higher Education, College Student Personnel, Counseling, or a related field.
Experience supervising support and professional employees.
Experience participating in a live-in or live-on residential experience and creating purposeful academic initiatives in residence halls.
Experience with best practices for addressing and managing crisis situations effectively.

Responsibilities

Lead, mentor, and supervise assistant directors, with indirect oversight of resident directors and student staff; support professional development through training, evaluations, and leadership guidance.
Create and implement training programs for professional and student Residence Life staff.
Oversee recruitment, selection, and retention for professional and student staff.
Support student leadership initiatives in the residence halls, including the Resident Housing Association and National Residence Hall Honorary.
Support the student conduct process and serve as a conduct officer for complex cases involving alleged code of conduct violations.
Assist with managing the Residence Life budget and allocating resources in line with departmental goals.
Collaborate with academic partners to develop programs and events that support student success and retention; provide reporting and data analysis to campus stakeholders.
Guide staff in fostering community engagement through the residential curriculum model.
Respond to crisis situations and provide direction and support to Residence Life staff in an on-call capacity.
Contribute to departmental strategies and objectives aligned with institutional goals.
Design and deliver presentations, workshops, and training materials for staff development, student engagement, and community building.
Provide departmental leadership and continuity in the Director’s absence.
Support monthly, semester or term, and annual reporting on residential trends and curriculum outcomes.
Collaborate with Housing and Residence Life colleagues on assignments, operations, maintenance, and other housing functions.
Assist with planning and executing residence hall openings, closings, and other departmental transitions.
Address student and parent concerns, provide timely solutions, and refer cases to appropriate resources when necessary.
Co-lead Residence Life team meetings and participate in other departmental and institutional meetings.
Perform other job-related duties as assigned.