Associate Director, Financial Aid

University of Maryland Eastern Shore•University of Maryland Eastern Shore, MD

12d•$100,000 - $101,000

About The Position

The Associate Director of Financial Aid at the University of Maryland Eastern Shore is a full-time, exempt position with full benefits. Under the supervision of the Director of Financial Aid, the Associate Director is responsible for financial aid reporting, analysis, problem resolution, maintenance, testing, and enhancement. The role improves efficiencies across Financial Aid functions by using technology to develop systematic solutions and enhance existing processes, working closely with Information Technology Services and related campus departments. The position supports daily data exchanges between the Department of Education and PeopleSoft, maintains knowledge of financial aid processes and related systems, monitors procedures and data-entry standards, and helps keep the Financial Aid operations process manual current. It also supports testing system patches and upgrades, investigates and resolves system and processing errors, and helps automate standard processes such as packaging and SAP. The minimum qualifications include a bachelor's degree, eight years of professional financial aid administration experience, and three years supervising or managing professional staff. The stated salary range is $100,000–$101,000. The position is open until filled. Applicants must provide acceptable documentation of authorization to work in the United States without employer sponsorship.

Requirements

Bachelor’s degree from an accredited college or university.
Eight years of professional financial aid administration experience.
Three years of experience supervising or managing professional staff.
Knowledge of accounting systems, financial reporting, and financial aid administration.
Oral and written communication skills.
Skill in using Microsoft Office products.
Ability to multitask and prioritize assignments.
Ability to acquire, apply, and expand knowledge of the University’s policies and operating details for sponsored programs.

Nice To Haves

Five years of experience in financial aid administration, including at least three years of management experience (listed under Preferences).
Supervisory experience.
Strong knowledge of Federal Financial Aid COD, CPS, NSLDS, EdConnect, and FAA Access.
Experience with awarding, verification, review of appeals, and counseling students on federal financial aid.
Thorough knowledge of Title IV and Title VII financial aid programs.
Knowledge of how state programs integrate with federal and institutional funding.
Strong analytical skills to analyze and interpret financial data.
Ability and a record of team building, problem-solving, and integrity.
Ability to present in front of an audience.
Ability to prioritize and balance multiple tasks or projects concurrently and respond effectively to emergency situations.
Expertise with Microsoft Office applications.
Effective written and oral communication skills.

Responsibilities

Assist the Director of Financial Aid with daily import and export processes between the Department of Education and PeopleSoft.
Maintain working knowledge of financial aid processes, PeopleSoft Financial Aid screens and software, and associated systems, in consultation with Information Technology Services.
Monitor financial aid procedures, ensure data-entry standards are followed, and update the Financial Aid operations process manual annually.
Work with the Director of Financial Aid to test patches and upgrades regularly and in a timely manner.
Maintain understanding of the current systems environment; conduct fact-finding and problem analysis; complete test scenarios; and work with related departments to determine testing effects.
Troubleshoot and resolve processing and setup errors in the Financial Aid PeopleSoft module, including issues resulting from modifications to related system modules.
Work with the Director of Financial Aid and Information Technology Services to improve system capabilities and business-process operations in the Financial Aid Office.
Assist with automation of standard processes, including packaging and SAP.
Perform other related duties as required or assigned.

Benefits

Health insurance, including multiple medical plan options for employees and dependents.
Prescription drug coverage.
Dental coverage.
Flexible spending accounts.
Vision coverage.
Retirement plan enrollment through a state pension system or an Optional Retirement Plan with Fidelity or TIAA.
Supplemental Retirement Accounts with a $600 annual state match.
Life insurance.
Long-term disability insurance.
Tuition remission for eligible employees and, subject to USM policies, spouses and dependents at University System of Maryland institutions.
22 days of annual leave per year for exempt positions.
15 days of sick leave per year.
3 days of personal leave per year.
Paid holidays.
Employee wellness and support resources and access to State of Maryland wellness programs.