Associate Director, Field Access and Account Management

Ferring•Parsippany, NJ

6d•$117,818 - $218,804•Hybrid

About The Position

Ferring is a privately owned biopharmaceutical company focused on developing therapies that help people build families, stay healthy, and address disease. The Associate Director, Field Access and Account Management leads the Commercial Learning & Development Center of Excellence’s work to develop account management capabilities and role-specific development for Key Account Managers, Field Reimbursement Managers, and Account Directors. The position strengthens market access fluency across U.S. commercial business units in Uro-Oncology, Reproductive Medicine, and Orthopedics. The role establishes and advances Ferring’s Integrated Account Management framework, including role and goal alignment, collaborative account planning, and communication feedback loops across customer-facing commercial roles. It works with Commercial Learning & Development teams, Business Unit Learning Leads, Market Access, Commercial Operations, field leaders, Human Resources, and Compliance to align capabilities with business priorities and support field performance, customer outcomes, and long-term growth. The position leads implementation of account management tools and operating practices; develops reimbursement and access curriculum strategies; translates capability frameworks into role-based development; supports readiness for launches and other business initiatives; and uses field insights and industry practices to inform future priorities. The role also develops and facilitates training, coaches employees through co-travel, and supports communication, change management, and adoption of account management frameworks. This is a hybrid position requiring onsite work at the Parsippany office four days per week and remote work one day per week. The listed base salary range is $117,818 to $218,804, with annual incentive compensation and benefits.

Requirements

Bachelor’s degree required.
At least 8 years of experience across Key Account Management, Field Reimbursement, National Accounts, Sales Leadership, Market Access, Commercial Learning & Development, or related disciplines.
Experience supporting Key Account Managers, Field Reimbursement Managers, National Account Directors, or Market Access teams in a learning and development capacity.
Demonstrated experience developing or implementing account management frameworks, operating models, development programs, or capability strategies that improve business performance.
Strong understanding of customer engagement, account planning, reimbursement, payer dynamics, specialty pharmacy, buy-and-bill, and healthcare market access environments.
Experience leading complex cross-functional initiatives and influencing stakeholders without direct authority.
Proven ability to establish frameworks, governance processes, operating disciplines, or capability initiatives within highly matrixed organizations.
Strong business acumen, strategic thinking, systems orientation, and stakeholder management skills.
Excellent communication, facilitation, consulting, and change leadership capabilities.

Nice To Haves

Advanced degree.
Training, coaching, facilitation, account management, or change management certifications.
Experience using customer, market, and business insights to inform capability and workforce development strategies.

Responsibilities

Lead implementation of Ferring’s Integrated Account Management framework and tools, balancing consistent practices with business-unit-specific needs.
Establish common language, coordinated planning, role clarity, goal alignment, and standardized ways of working across customer-facing roles.
Identify opportunities to improve collaboration and execution across sales, market access, field reimbursement, and account management teams.
Partner with Compliance and functional leaders to support role clarity and coordinated customer engagement within applicable policies and role boundaries.
Lead reimbursement and access curriculum strategies across business units, including consistent priorities and development approaches for Field Reimbursement Managers.
Build Field Reimbursement Manager capabilities in reimbursement and patient access, including buy-and-bill, specialty pharmacy, payer dynamics, reimbursement processes, and healthcare system navigation.
Partner with Market Access, Marketing, Sales, and Business Unit Learning Leads to translate curriculum strategy into role-specific learning experiences and strengthen market access fluency.
Support Field Reimbursement Managers in identifying access barriers, navigating reimbursement challenges, and partnering with customers and internal stakeholders to support resolution.
Promote understanding of healthcare system structures, decision-making processes, care delivery models, and access pathways.
Translate approved capability frameworks, proficiency expectations, and assessment insights into implementation priorities for Key Account Managers, Field Reimbursement Managers, and National Account Directors.
Implement role-based onboarding and development pathways with Commercial Capabilities, Business Unit Learning Leads, Leadership Development, and Learning Operations.
Partner with commercial leaders to identify emerging role requirements, field performance needs, and implementation priorities, and share insights to inform future frameworks and pathways.
Develop and maintain frameworks for account planning, stakeholder engagement, influence, strategic thinking, and business acumen across account-facing roles.
Reinforce practices for communicating clinical, operational, access, and economic value to diverse customer stakeholders.
Support readiness for product launches, business initiatives, and changing customer environments.
Identify emerging customer engagement capabilities needed to navigate complex healthcare systems, integrated delivery networks, and strategic accounts.
Develop, implement, and facilitate training content for new-hire and advanced training programs for Field Reimbursement Managers, Key Account Managers, National Account Directors, and Sales teams.
Develop, implement, and facilitate training content and workshops for Sales meetings as required.
Co-travel with new and current Field Reimbursement Managers, Key Account Managers, and Sales Representatives to assess, coach, and develop knowledge and skills.
Monitor industry practices and benchmarks in executive stakeholder engagement, health system navigation, enterprise account management, and market access capabilities.
Represent Ferring in internal and external forums related to account management, reimbursement, market access, and customer engagement excellence.
Partner with learning and sales leaders to establish feedback mechanisms that capture field insights and emerging capability needs.
Develop communication strategies, implementation plans, and change management approaches to support adoption of account management frameworks and tools.
Serve as a trusted advisor on account management effectiveness, operating disciplines, and customer engagement best practices.

Benefits

Competitive total compensation and annual incentive compensation based on individual and company performance.
Comprehensive medical, dental, and vision coverage, with an employee premium differential based on base salary.
401(k) plan with company match.
Short- and long-term disability coverage.
Basic life insurance.
Wellness benefits.
Reimbursement for certain tuition expenses.
Sick time of one hour per 30 hours worked.
Vacation accrual for full-time employees, up to 120 hours annually during the first four years and 160 hours in the fifth year.
15 paid holidays per year.
Paid parental leave, subject to a minimum period of employment.
Flexible benefits, personal support, and tailored learning and development opportunities.
Working hours that respect employees’ lifestyles.