Director, Access Strategy and Capacity Management
About The Position
The Director, Access Strategy and Capacity Management provides strategic and operational leadership for patient access, capacity planning, scheduling optimization, access analytics, and performance improvement across VHC Health Medical Group. The role develops and executes strategies to improve appointment availability, optimize provider capacity, strengthen referral conversion, enhance scheduling and call center performance, reduce avoidable capacity loss, and improve the patient experience. The Director leads Access Governance and partners with executive, physician, clinical, operational, Information Technology, and Epic leaders to establish Medical Group access standards, remove barriers to care, and implement sustainable operational improvements. The role establishes performance goals, monitors results, and provides data-informed recommendations to support decision-making, resource allocation, and Medical Group growth. The Director is accountable for measurable improvements in access performance, capacity utilization, workflow standardization, governance implementation, and operational outcomes.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Health Informatics, Public Health, Nursing, or a related field.
- Five to ten years of progressive healthcare leadership experience in patient access, ambulatory operations, healthcare operations, capacity management, analytics, scheduling operations, call center operations, or a related discipline.
- Demonstrated experience leading access transformation, governance, capacity optimization, performance improvement, or operational excellence initiatives.
- Experience establishing performance measures, monitoring outcomes, and leading corrective action plans.
- Experience partnering with executive, physician, clinical, technical, and multidisciplinary operational leaders.
- Experience using healthcare analytics, reporting, and performance metrics to guide decisions and measure results.
- Experience leading complex projects, teams, or cross-functional workgroups with accountability for defined outcomes.
- Strategic leadership, sound judgment, and organizational influence.
- Expertise in patient access, scheduling optimization, capacity planning, referral management, access analytics, and governance.
- Strong knowledge of ambulatory operations, provider template management, call center performance, and patient access best practices.
- Advanced analytical and problem-solving skills, including the ability to translate data and strategic objectives into measurable operational plans and recommendations.
- Ability to establish performance measures, identify root causes, and lead corrective action.
- Executive-level written, verbal, presentation, and stakeholder-management skills.
- Strong project management, change-management, relationship-building, and organizational skills.
- Ability to manage competing priorities and drive adoption across multidisciplinary groups.
- Demonstrated commitment to accountability, service excellence, collaboration, and continuous improvement.
Nice To Haves
- Master's degree.
- Experience with Epic Cadence and healthcare reporting platforms.
- Epic Cadence or other relevant Epic certification.
- Lean, Six Sigma, Project Management, or other process-improvement certification.
Responsibilities
- Develop and execute strategies to improve appointment availability, provider capacity, referral conversion, scheduling and call center performance, avoidable capacity loss, and patient experience.
- Lead Access Governance and partner with executive, physician, clinical, operational, Information Technology, and Epic leaders to establish access standards and remove barriers to care.
- Implement sustainable operational improvements and workflow standardization across VHC Health Medical Group.
- Establish performance goals and measures, monitor results, and provide data-informed recommendations for decision-making, resource allocation, and Medical Group growth.
- Lead corrective action and performance-improvement efforts to achieve measurable gains in access, capacity utilization, governance implementation, and operational outcomes.
- Lead complex projects, teams, or cross-functional workgroups and drive adoption across multidisciplinary groups.
Benefits
- Medical coverage, subject to eligibility requirements.
- Dental coverage, subject to eligibility requirements.
- Vision coverage, subject to eligibility requirements.
- Additional wellness benefits.
- Retirement benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
