Capacity Strategy Manager

C.H. Robinson•Conshohocken, PA

1d•$29 - $61

About The Position

C.H. Robinson is hiring a Capacity Strategy Manager to design scalable capacity solutions for strategic and committed freight. The role partners with commercial, carrier, and internal teams to develop procurement strategies aligned with customer expectations and changing market conditions. It leads award planning, evaluates performance health, and continuously refines capacity approaches to support consistent, compliant execution. The manager uses analytics and subject-matter expertise to solve complex challenges, strengthen relationships, anticipate business needs, and identify growth opportunities.

Requirements

High school diploma or GED equivalent.
At least three years of 3PL capacity or carrier account management experience.

Nice To Haves

Bachelor's degree from an accredited college or university.
Previous experience creating strategic procurement solutions.
Excellent verbal and written communication skills, with the ability to tailor messaging to the audience.
Professional presence, strong influencing skills, and ability to build effective relationships, primarily with mid- to senior-level leadership.
Ability to gather and analyze varied data, understand business conditions, draw conclusions, and formulate effective actions.
Ability to make effective decisions of varying difficulty and complexity based on data, expertise, and situation-specific circumstances.
Ability to understand daily or hourly freight conditions and prioritize effectively to ensure optimal coverage.

Responsibilities

Lead capacity planning during the pre-RFP process, provide subject-matter expertise, develop feasible solutions, identify risks, and work with internal partners to resolve issues.
Plan procurement after awards and ensure awards are matched with appropriate capacity solutions and teams.
Interpret carrier analytics, market data, freight information, and pricing tools to guide purchasing decisions within the assigned geography.
Evaluate award health, monitor adherence to procurement plans, review customer scorecards monthly, and develop action plans to meet service metrics.
Continuously improve capacity strategies throughout the award lifecycle; resolve day-to-day problems, identify opportunities and issues, and implement solutions.
Coordinate with internal resources on shipment updates, issue resolution, and operational execution.
Book freight when business needs require it.
Build effective relationships and maintain regular communication with key stakeholders to enable collaboration, solutions, and growth.
Engage directly with customers and carriers to discuss market dynamics, trends, business needs, recent wins and losses, and additional business opportunities.
Improve quality through booking automation, on-time performance, and hourly compliance within the assigned geography.
Review on-time and compliance performance in line with customer expectations and ensure quality KPIs meet those expectations.
Comply with internal trading rules.
Perform other duties as assigned.

Benefits

Three medical plans, including prescription drug coverage.
Enhanced fertility benefits.
Flexible Spending Accounts and a Health Savings Account, including an employer contribution.
Dental and vision coverage.
Basic and supplemental life insurance.
Short-term and long-term disability coverage.
Paid observed holidays and two paid floating holidays for U.S. hourly employees.
Flexible Time Off for U.S. salaried employees, with no accruals or caps; PTO for other U.S. and Canadian employees.
Paid parental leave.
Paid time off to volunteer in the community.
Charitable Giving Match Program.
401(k) with 6% company matching.
Employee Stock Purchase Plan.
Career development, networking, and team-building opportunities.