Associate Director, Field Access and Account Management

Ferring Pharmaceuticals•Parsippany, NJ

8d•$117,818 - $218,804•Hybrid

About The Position

The Associate Director, Field Access and Account Management leads the Commercial Learning & Development Center of Excellence in developing account management capabilities, implementing role-specific development for Key Account Managers, Field Reimbursement Managers, and Account Directors, and strengthening market access fluency across U.S. commercial business units in Uro-Oncology, Reproductive Medicine, and Orthopedics. The role establishes and advances Ferring’s Integrated Account Management framework, including role and goal alignment, collaborative account planning, and communication feedback loops to support an operating discipline across customer-facing commercial roles. Working with Commercial Learning & Development centers of excellence, Business Unit Learning Leads, Market Access, Commercial Operations, field leaders, Human Resources, and Compliance, the Associate Director aligns account management capabilities with business priorities and supports field performance, customer outcomes, and long-term growth. The role translates evolving customer, market access, and business needs into practical frameworks, development strategies, and operating models.

Requirements

Bachelor’s degree required.
At least 8 years of experience across Key Account Management, Field Reimbursement, National Accounts, Sales Leadership, Market Access, Commercial Learning & Development, or related disciplines.
Experience supporting Key Account Managers, Field Reimbursement Managers, National Account Directors, or Market Access teams in a Learning & Development capacity.
Demonstrated experience developing or implementing account management frameworks, operating models, development programs, or capability strategies that improve business performance.
Strong understanding of customer engagement, account planning, reimbursement, payer dynamics, specialty pharmacy, buy-and-bill, and healthcare market access environments.
Experience leading complex cross-functional initiatives and influencing stakeholders without direct authority.
Proven ability to establish frameworks, governance processes, operating disciplines, or capability initiatives within highly matrixed organizations.
Strong business acumen, strategic thinking, systems orientation, and stakeholder management skills.
Excellent communication, facilitation, consulting, and change leadership capabilities.

Nice To Haves

Advanced degree.
Training, coaching, facilitation, account management, or change management certifications.
Experience using customer, market, and business insights to inform capability and workforce development strategies.

Responsibilities

Lead implementation of Ferring’s Integrated Account Management framework and tools, maintaining consistency while allowing for business-unit-specific needs.
Establish shared operating practices across customer-facing roles, including common language, coordinated planning, role clarity, goal alignment, and standardized ways of working.
Identify opportunities to strengthen collaboration and execution across sales, market access, field reimbursement, and account management teams.
Partner with Compliance and functional leaders to ensure role clarity and coordinated account engagement practices adhere to applicable policies and role boundaries.
Lead reimbursement and access curriculum strategies across business units and establish consistent priorities and development approaches for Field Reimbursement Managers.
Build Field Reimbursement Manager capabilities in reimbursement and patient access, including buy-and-bill, specialty pharmacy, payer dynamics, reimbursement processes, and healthcare system navigation.
Partner with Market Access, Marketing, Sales, and Business Unit Learning Leads to translate curriculum strategy into role-specific learning experiences that strengthen market access fluency.
Support Field Reimbursement Managers in identifying access barriers, navigating reimbursement challenges, and partnering with customers and internal stakeholders to support resolution.
Promote understanding of healthcare system structures, decision-making processes, care delivery models, and access pathways to strengthen customer engagement and account management.
Translate approved capability frameworks, proficiency expectations, and assessment insights into implementation priorities for Key Account Managers, Field Reimbursement Managers, and National Account Directors.
Implement role-based onboarding and development pathways with Commercial Capabilities, Business Unit Learning Leads, Leadership Development, and Learning Operations.
Work with commercial leaders to identify emerging role requirements, field performance needs, and implementation priorities, and share insights to inform future frameworks and pathways.
Develop and maintain frameworks for account planning, stakeholder engagement, influence, strategic thinking, and business acumen across account-facing roles.
Reinforce practices that help account-facing roles communicate clinical, operational, access, and economic value to diverse customer stakeholders.
Support readiness efforts for product launches, business initiatives, and changing customer environments.
Identify emerging customer engagement capabilities needed to navigate complex healthcare systems, integrated delivery networks, and strategic accounts.
Develop, implement, and facilitate training for new-hire and advanced programs for Field Reimbursement Managers, Key Account Managers, National Account Directors, and Sales teams.
Develop, implement, and facilitate workshops and other training for Sales meetings as needed.
Co-travel with new and current Field Reimbursement Managers, Key Account Managers, and Sales Representatives to assess, coach, and develop their knowledge and skills.
Monitor industry practices and benchmarks in executive stakeholder engagement, health system navigation, enterprise account management, and market access to inform implementation priorities.
Represent Ferring in internal and external forums related to account management, reimbursement, market access, and customer engagement excellence.
Partner with relevant learning teams and Sales leaders to establish feedback mechanisms that capture field insights and emerging capability needs.
Develop communication strategies, implementation plans, and change management approaches to support adoption of the account management framework and tools.
Serve as a trusted advisor on account management effectiveness, operating disciplines, and customer engagement practices.

Benefits

Competitive total compensation and annual incentive compensation based on individual and company performance.
Flexible benefits, personal support, and tailored learning and development opportunities.
Comprehensive medical, dental, and vision healthcare coverage.
401(k) plan with company match.
Short- and long-term disability coverage.
Basic life insurance.
Wellness benefits.
Reimbursement for certain tuition expenses.
Sick time of one hour per 30 hours worked.
Vacation accrual for full-time employees, up to 120 hours during the first four years and 160 hours in the fifth year of employment.
15 paid holidays per year.
Paid parental leave, subject to a minimum period of employment.