Associate Director, EMR/EHR Provider Recruitment and Medical Docs

CenterWell•Work at Home - Kentucky, KY

1d•$126,300 - $173,700•Remote

About The Position

The Associate Director, EMR/EHR Provider Recruitment and Medical Documentation leads strategy, implementation, and ongoing performance for provider onboarding, electronic medical record/electronic health record connectivity, and medical documentation operations supporting the VA contract. The role oversees teams that recruit and enable providers to participate in documentation exchange workflows, prepare them for document submission, and maintain compliant, timely, complete, and sustainable processes. This leader establishes and optimizes the end-to-end operating model for provider participation in medical documentation exchange. Responsibilities span onboarding providers and practices, supporting adoption of documentation workflows, and improving submission, retrieval, indexing, and compliance performance. The role ensures providers are prepared to meet requirements for documentation completeness and authentication, critical findings communication, and timely records return. The Associate Director partners with provider recruitment, operations, clinical, claims, process improvement, compliance, reporting, and technology teams to align provider engagement and documentation workflows with contractual obligations, care coordination needs, and service delivery expectations. The role supports continuity of care, referral management, claims adjudication, and audit readiness, and leads teams responsible for provider recruitment and engagement as well as documentation processes, controls, issue resolution, and performance improvement. It exercises a high degree of independent judgment, identifies risks and barriers to adoption, and drives measurable improvements in documentation return compliance and provider readiness. US citizenship is required for this government-contract position.

Requirements

Bachelor's degree in healthcare administration, business, operations, health information management, or a related field, or equivalent professional experience.
At least 7 years of progressive experience in healthcare operations, provider network management, medical documentation, or implementation leadership.
At least 3 years of leadership experience managing teams responsible for provider onboarding, recruitment, medical documentation, or related operational functions.
Experience working in regulated healthcare environments with responsibility for compliance, documentation timeliness, and operational performance.
Experience partnering across provider recruitment, operations, clinical, claims, compliance, and technology teams to implement and improve end-to-end processes.
US citizenship is required for this government-contract position.

Nice To Haves

Experience supporting government healthcare programs, including VA, TRICARE, Medicare, or Medicaid.
Experience with provider onboarding and EMR/EHR connectivity or documentation exchange workflows.
Experience leading medical documentation compliance, record return performance, or provider engagement initiatives in a large, multi-state healthcare environment.

Responsibilities

Lead teams responsible for provider recruitment, onboarding, and participation in EMR/EHR and medical documentation workflows.
Oversee the end-to-end medical documentation process to support timely, complete, accurate, and compliant record submission and exchange.
Develop and execute strategies to improve provider adoption, readiness, and performance related to documentation return requirements and connectivity capabilities.
Partner with operational, clinical, compliance, claims, process improvement, and technology teams to align provider and documentation processes with contractual and business requirements.
Monitor documentation compliance, provider performance, and operational trends; implement corrective actions and continuous improvement plans as needed.
Ensure processes support critical findings communication, continuity of care, referral management, and downstream claims and reimbursement activities.
Establish and maintain scalable workflows, controls, and standard operating procedures for provider engagement and medical documentation operations.
Advise leadership on risks, barriers, and opportunities related to provider recruitment, documentation performance, and operational readiness.