Associate Director, Delivery Excellence Partner

Merck•North Wales, PA

4h•$142,400 - $224,100•Hybrid

About The Position

The Associate Director, Delivery Excellence Partner supports Customer Agile Teams and/or Agile Digital Teams in developing and executing digital and omnichannel strategies across the portfolio of brands to improve customer experience, innovation, and business value. The role provides delivery and change-enablement capability for brand and business teams by bringing together agile optimization, planning excellence, execution orchestration, change enablement, and team performance support. As an embedded agile coach, strategic partner, and change leader, the Delivery Excellence Partner drives execution impact while building team readiness for future ways of working. The role partners with marketing teams to strengthen bottom-up capability and transformation deployment, and to improve planning, prioritization, and teaming through agile principles. It leads adoption of operating-model changes and helps team members develop the mindset, skillset, and toolset needed to thrive in the future state. The role collaborates closely with Delivery Excellence Chapter Leads, Transformation Leads, Business Activation Leads, Marketing Product Owners, Architects, and CDLs to drive delivery excellence, enable capability adoption, manage change, and support business outcomes. The position is hybrid, with three days per week in the Upper Gwynedd office.

Requirements

Bachelor's degree.
At least 5 years of experience in agile delivery or transformation execution roles, ideally with exposure to marketing, brand, or commercial environments.
At least 5 years of commercial sales, promotions, or marketing experience.
Demonstrated experience working within cross-functional squads and facilitating teams to deliver against outcome-based goals.
Strong change orientation, with hands-on understanding of how transformation is implemented at team level and how to coach teams through new ways of working.
Ability to interpret delivery metrics and team-health signals and translate them into coaching and escalation priorities.
Strong communication and interpersonal skills to build trusted partnerships across marketing, transformation, and change stakeholders.
Ability to build team capability over time by developing practices and habits that sustain performance.

Nice To Haves

Scrum certification and/or experience as a Scrum Master or with agile methodologies, including understanding of Scrum principles, practices, and theory.
Strong understanding of or experience with change management.
Experience leading a large field or headquarters change initiative.
Project management experience and/or certifications.
Strong understanding of the end-to-end marketing process.
Ability to navigate ambiguity and support others through mentoring.
Understanding of compliance concepts and their application.

Responsibilities

Drive team-level planning and delivery outcomes through agile practices, including backlog prioritization, release planning, OKR coaching, and TBR accountability, connecting daily execution to broader team goals.
Lead team-level transformation implementation, coaching teams through operating-model changes and tailoring interventions to accelerate adoption across business and CEI functions.
Embed new capabilities into team workflows and champion marketer upskilling to develop the mindset, skillset, and toolset needed for the future operating model.
Monitor team-level adoption metrics with the transformation team and turn signals into actionable coaching priorities and risk-mitigation measures.
Coordinate cross-squad dependencies and track team-level transformation adoption, proactively managing sequencing, handoffs, and risks across the governance model.
Collaborate with Delivery Excellence Chapter Leads, Transformation Leads, Business Activation Leads, Marketing Product Owners, Architects, and CDLs to drive delivery excellence, capability adoption, change management, and business outcomes.