Associate Director Delivery Excellence Partner

MSD•North Wales, PA

1d•$142,400 - $224,100•Hybrid

About The Position

The Associate Director, Delivery Excellence Partner supports Customer Agile Teams and/or Agile Digital Teams in developing and executing digital and omnichannel strategies across a portfolio of brands to improve customer experience, innovation, and business value. The role provides delivery and change-enablement capabilities for brand and business teams, combining agile optimization, planning excellence, execution orchestration, change enablement, and team performance support. As an embedded agile coach, strategic partner, and change leader, the Delivery Excellence Partner drives near-term execution impact while building team readiness for the future. The role partners with marketing teams to strengthen planning, prioritization, and collaboration using agile principles, and leads adoption of operating model changes so team members develop the mindset, skills, and tools to succeed in the future state. The position is hybrid, with three days per week in the Upper Gwynedd office.

Requirements

Bachelor's degree required.
At least 5 years of experience in agile delivery or transformation execution roles, ideally with exposure to marketing, brand, or commercial environments.
Demonstrated experience embedding in cross-functional squads and facilitating delivery against outcome-based goals.
Strong change orientation and hands-on understanding of how transformation takes hold at the team level, including coaching teams through new ways of working.
Analytical ability to interpret delivery metrics and team-health signals and translate them into coaching and escalation priorities.
Strong communication and interpersonal skills to build trusted partnerships across marketing, transformation, and change stakeholders.
Ability to build team capability over time by developing practices and habits that sustain performance.

Nice To Haves

Commercial sales, promotions, or marketing experience.
Scrum certification and/or experience as a Scrum Master or with agile methodologies, including understanding of Scrum principles, practices, and theory.
Strong understanding of or experience with change management.
Experience leading a large field or headquarters change initiative.
Project management experience and/or certifications.
Strong understanding of the end-to-end marketing process.
Ability to navigate ambiguity and support others through mentoring.
Understanding of compliance concepts and their application.

Responsibilities

Drive team-level planning and delivery outcomes using agile practices, including backlog prioritization, release planning, OKR coaching, and TBR accountability, while connecting daily execution to broader team goals.
Lead team-level transformation adoption by coaching teams through operating model changes, assessing readiness, addressing barriers, and accelerating adoption across business and CEI functions.
Embed new capabilities into team workflows and champion marketer upskilling.
Monitor team-level adoption metrics with the transformation team and translate signals into coaching priorities and risk-mitigation actions.
Partner with Marketing Product Owners to strengthen team progress, prioritization, accountability, and delivery against business outcomes.
Partner with Business Engagement Teams to turn enterprise capabilities and transformation priorities into practical activation plans tailored to business and brand needs.
Coordinate cross-squad dependencies and track team-level transformation adoption, proactively managing sequencing, hand-offs, and risks across the governance model.
Collaborate with Delivery Excellence Chapter Leads, Transformation Leads, Business Engagement Teams, Marketing Product Owners, Architects, and CDLs to drive delivery excellence, capability adoption, change management, and business outcomes.
Align stakeholders on transformation priorities, capability rollout sequencing, adoption readiness, and escalation of delivery risks.