Operational Excellence Partner

UChicago Medicine • Chicago, IL

3d • Hybrid

About The Position

The Operational Excellence Partner supports the University of Chicago Health System, including the Medical Center and Community Health and Hospital Division. The role partners with staff and leaders to improve operational performance and drive cultural change across clinical, support, and administrative areas, with the goal of enhancing care delivery and patient experience.

The position guides leaders and teams in business transformation, operational improvement, and change sustainment. It coaches on systems thinking, management system design and deployment, process analysis and improvement, and workflow optimization. It also provides project management support for improvement roadmaps, metrics, and sustained process improvement, and helps teams use business data to assess the operational and financial impact of solutions.

This is a full-time, day-shift, hybrid position based in Hyde Park. The employee must live in the greater Chicagoland area and travel to UChicago Medicine sites around the region.

Requirements

• Ability to partner and communicate effectively with senior leaders to formulate, develop, and support execution of business transformation plans.
• 3–5 years of process or performance improvement experience, focused on operational change, implementation of Lean and quality improvement principles, and facilitation of Kaizen or Rapid Improvement Events.
• Bachelor’s degree or equivalent training acquired through work experience or education.
• High adaptability and interpersonal skills.
• Oral and written communication, presentation, group facilitation, and process facilitation skills.
• Experience with Excel, PowerPoint, Smartsheet, and Visio.
• Ability to travel to UChicago Medicine sites around Chicagoland.
• Must be based in the greater Chicagoland area.

Nice To Haves

• Lean Six Sigma certification.

Responsibilities

• Guide leadership and staff in achieving business objectives and organizational transformation using business skills and insights.
• Coach leaders in systems thinking, management system design and deployment, change management, process analysis and improvement, and workflow design and optimization.
• Work with teams to develop and execute improvement roadmaps, drive metrics, and sustain process improvement.
• Lead, support, and prepare teams to conduct process improvement activities using tools and methods such as 5S, Standard Work, Managing for Daily Improvement, Value Stream Analysis, Process Flow Mapping, and Problem Solving, as well as other Lean and quality improvement tools.
• Collect, analyze, and communicate business data with leadership and front-line teams to drive transformation.
• Coach teams in using data analysis to identify solution impacts and quantify the financial and operational impacts of change.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time