Associate Director, Delivery Excellence Partner

MSD•North Wales, PA

2d•$142,400 - $224,100•Hybrid

About The Position

The Associate Director, Delivery Excellence Partner supports Customer Agile Teams and/or Agile Digital Teams in developing and executing digital and omnichannel strategies across a portfolio of brands. The role helps drive customer experience, innovation, and business value, and provides delivery and change-enablement capability for brand and business teams by bringing together agile optimization, planning excellence, execution orchestration, change enablement, and team performance support. As an embedded agile coach, strategic partner, and change leader, the Delivery Excellence Partner drives current execution impact while building teams’ readiness for the future. The role partners with marketing teams to advance bottom-up capability and transformation deployment, strengthen planning, prioritization, and teaming through agile principles, and lead adoption of operating model changes. It helps team members develop the mindset, skillset, and toolset to succeed in the future operating model. The role is hybrid, with three days per week in the Upper Gwynedd office. A bachelor’s degree is required, along with at least five years of experience in agile delivery or transformation execution and at least five years of commercial sales, promotions, or marketing experience. The salary range for the primary location is $142,400–$224,100, with eligibility for an annual bonus and long-term incentive, if applicable.

Requirements

Bachelor’s degree.
At least 5 years of experience in agile delivery or transformation execution roles, ideally with exposure to marketing, brand, or commercial environments.
At least 5 years of commercial sales, promotions, or marketing experience.
Demonstrated experience embedding in cross-functional squads and facilitating teams to deliver against outcome-based goals.
Strong change orientation and hands-on understanding of how transformation takes hold at the team level, including coaching teams through new ways of working.
Ability to interpret delivery metrics and team-health signals and translate them into actionable coaching and escalation priorities.
Strong communication and interpersonal skills to build trusted partnerships across marketing, transformation, and change stakeholders.
Ability to build team capability over time by developing practices and habits that sustain performance.

Nice To Haves

Scrum certification and/or experience as a Scrum Master or with agile methodologies, including understanding of Scrum principles, practices, and theory.
Strong understanding of or experience with change management.
Experience leading a large field or headquarters change initiative.
Project management experience and/or certifications.
Strong understanding of the end-to-end marketing process.
Ability to navigate ambiguity and support others through mentoring.
Understanding of compliance concepts and their application.

Responsibilities

Drive team-level planning and delivery outcomes using agile practices, including backlog prioritization, release planning, OKR coaching, and TBR accountability, connecting day-to-day execution to broader team goals.
Lead team-level transformation pull-through, coaching teams through operating model changes and tailoring interventions to accelerate adoption across business and CEI functions.
Embed new capabilities into team workflows and champion marketer upskilling to build the mindset, skillset, and toolset needed for the future operating model.
Monitor team-level adoption metrics with the transformation team and translate signals into actionable insights that inform coaching priorities and risk mitigation.
Coordinate cross-squad dependencies and track team-level transformation adoption, proactively managing sequencing, hand-offs, and risks across the governance model.
Collaborate with Delivery Excellence Chapter Leads, Transformation Leads, Business Activation Leads, Marketing Product Owners, Architects, and CDLs to drive delivery excellence, enable capability adoption, manage change, and support business outcomes.