Associate Director, Content Workflow Strategy & Delivery

Novartis•East Hanover, NJ

1d•$145,600 - $270,400•Remote

About The Position

The Associate Director, Content Workflow Strategy & Delivery is accountable for reimagining capabilities across the end-to-end content lifecycle to improve quality and reuse and create capacity for business scale. The role will develop a compliant-by-design content ecosystem through a multi-phased approach, partnering with advertising agencies, marketers, MLR, Compliance, capability builders, and executives to define an integrated, AI-enabled operating system spanning user experience, process, governance, data, and technology. The successful candidate translates problem statements into technical specifications, delivers change using Agile methodologies, and brings enterprise-level AI use cases to life. This position may be based remotely anywhere in the U.S., subject to possible legal-entity restrictions. Relocation is not provided. Working hours and travel expectations will be defined by the hiring manager; travel may be domestic and/or international and may be up to 10%. The role drives a content supply chain workflow automation roadmap and leads the design, deployment, and continuous improvement of end-to-end operations. It also develops automation and AI-enabled capabilities, translates business needs into product-ready requirements, embeds compliance controls, uses customer and operational insights to diagnose issues, and measures performance and business value. The expected annual salary range is $145,600 to $270,400. Compensation includes a performance-based cash incentive and, depending on role level, potential eligibility for annual equity awards. Eligible U.S.-based employees receive health, life, and disability benefits, a 401(k) with company contribution and match, and time off that includes vacation, personal days, holidays, and other leaves.

Requirements

Bachelor’s degree in a related field such as Marketing, Operations, Industrial Engineering, Business Administration, or Information Systems.
At least 5 years of experience in Marketing Operations or Content Operations, including knowledge of content approval processes (PRC, MLR, MAP) and content lifecycle practices.
Strong understanding of regulated content, claims, and metadata strategy.
Strong analytical and systems-thinking abilities, including articulating upstream and downstream impacts, quantifying opportunities, and making data-informed decisions.
Working knowledge of integrated MarTech ecosystems, with examples including Aprimo, Veeva, Salesforce, Adobe Experience Cloud, and Workfront.
Ability to translate platform capabilities, including automation and AI, into scalable process improvements.
Excellent written and verbal communication skills, including the ability to turn complex topics into clear processes, requirements, documentation, and executive-ready narratives.
Strong prioritization and attention to detail, with a track record of delivering measurable improvements under tight timelines.
Demonstrated ability to influence and align cross-functional stakeholders in a matrixed environment.
Comfort operating amid ambiguity and change, building capabilities from concept through adoption, and adapting as business priorities and technology evolve.

Nice To Haves

Agile Scrum Master or Product Owner certification.
Six Sigma Green Belt or Black Belt certification.

Responsibilities

Define and prioritize, in collaboration with leaders, a roadmap for content supply chain processes, governance, data, and technology that improves speed, quality, and compliance; manage cyclical optimizations, release milestones, and reportable outcomes.
Engineer, deploy, and continuously improve integrated content supply chain processes and frameworks that are structured, user-centric, and audit-ready.
Promote consistent application of the operating model through standardized ways of working, frameworks, and methodologies.
Identify, test, optimize, and scale automation and AI-enabled solutions that reduce manual effort, strengthen compliance, and improve user experience while retaining human oversight.
Partner with cross-functional subject-matter experts, Marketing Technology, and external vendors to convert business needs into problem statements, process flows, testing plans, and measurable outcomes aligned with Agile ways of working.
Ensure process and platform enhancements meet internal and external standards, with controls and documentation designed for auditability and sustained adherence.
Collect and use operational data, customer feedback, and issue patterns to diagnose root causes, prioritize improvements, and inform strategic decisions.
Define, track, and analyze KPIs such as cycle time, rework, right-first-time, throughput, compliance, and adoption; communicate performance, considerations, and investment cases to leadership and stakeholders.
Manage a portfolio of roadmap work, enhancements, experimentation, and continuous improvement, prioritizing work and delivering measurable improvements under tight timelines.
Influence and align cross-functional stakeholders, including brand teams, legal and regulatory, and technology, to deliver outcomes in a matrixed environment.