Assoc. Dir, Content Delivery
About The Position
The Associate Director, Content Delivery Lead oversees the end-to-end Content Delivery service across the Content Hub and Digital Production & Publishing (DPP) model for a portfolio of Agile marketing teams across SP&ID and Oncology. The role leads activation and ongoing operations for content creation, approval, production, and publishing services, ensuring seamless execution, stakeholder alignment, and high-quality, compliant delivery at scale. The position advances the content operating model through innovation, continuous improvement, and AI-enabled ways of working to support a more agile, scalable, and future-ready content delivery model. It owns delivery across the full service model, monitors operational performance, resolves delivery risks, and translates insights into actionable improvements.
Requirements
- 8–10+ years of experience in marketing operations, content operations, digital production, or related fields.
- Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field.
- Experience working in Agile or sprint-based marketing environments.
- Demonstrated ability to lead cross-functional teams and manage complex delivery models.
- Experience working with agencies and external partners.
- Strong project management skills, including development of comprehensive project plans.
- Strong understanding of end-to-end content development and digital production workflows.
- Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels.
- Strong problem-solving skills.
- Experience leading change management efforts, including driving adoption and minimizing disruption.
- Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem.
Responsibilities
- Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level.
- Drive improvements in speed to market, content quality, and customer engagement.
- Partner with Content Delivery Program Leadership on priorities and service model evolution.
- Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing.
- Ensure seamless handoffs across internal teams and external partners.
- Enforce adherence to standards, governance, and quality expectations within the Content Delivery service.
- Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies.
- Partner with the Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins.
- Monitor operational metrics, including cycle time, throughput, quality, and cost efficiency.
- Translate operational insights into actionable improvements.
- Support reporting and continuous optimization of delivery performance.
- Identify and implement opportunities to simplify and optimize ways of working.
Benefits
- Medical, dental, and vision healthcare and other insurance benefits for employees and family.
- Retirement benefits, including 401(k).
- Paid holidays.
- Vacation.
- Compassionate and sick days.
- Annual bonus and long-term incentive, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Director
