Assoc. Dir, Content Delivery

Merck • North Wales, PA

3d • $142,400 - $224,100 • Hybrid

About The Position

The Associate Director, Content Delivery Lead, oversees the end-to-end Content Delivery service across the Content Hub and Digital Production & Publishing (DPP) model for a portfolio of Agile marketing teams across SP&ID and Oncology. The role leads the activation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, stakeholder alignment, and high-quality, compliant delivery at scale. It also advances the content operating model through innovation, continuous improvement, and AI-enabled ways of working to support an agile, scalable, future-ready delivery model.

The role owns service delivery at the Agile team level, aligns content development disciplines and internal and external partners, and addresses delivery risks, capacity constraints, and cross-team dependencies. It monitors operational performance and turns insights into improvements in speed to market, content quality, customer engagement, scalability, and cost efficiency. This position is based in North Wales, Pennsylvania, and has a hybrid work arrangement with 10% travel.

Requirements

• 8–10+ years of experience in marketing operations, content operations, digital production, or related fields.
• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field.
• Experience working in Agile or sprint-based marketing environments.
• Demonstrated ability to lead cross-functional teams and manage complex delivery models.
• Experience working with agencies and external partners.
• Strong project management skills, including development of comprehensive project plans.
• Strong understanding of end-to-end content development and digital production workflows.
• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels.
• Strong problem-solving skills.
• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem.
• Required skills include adaptability, brand management, building trust, change management, content creation, content delivery, content development, content engineering, creativity, cross-functional leadership, customer engagement, customer insights, delivery coordination, delivery management, digital consumer engagement, digital marketing, marketing, marketing operations, market research, market segmentation, omnichannel marketing, organizational change management, product launches, and product management.

Responsibilities

• Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level.
• Drive improvements in speed to market, content quality, and customer engagement.
• Partner with Content Delivery Program Leadership on priorities and service model evolution.
• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing.
• Ensure seamless handoffs across internal teams and external partners.
• Enforce adherence to standards, governance, and quality expectations within the Content Delivery service.
• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies.
• Partner with the Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins.
• Monitor operational metrics, including cycle time, throughput, quality, and cost efficiency.
• Translate operational insights into actionable improvements.
• Support reporting and continuous optimization of delivery performance.
• Identify and implement opportunities to simplify and optimize ways of working.
• Lead change management efforts, including driving adoption and minimizing disruption.

Benefits

• Medical, dental, vision healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays.
• Vacation.
• Compassionate and sick days.
• Annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director