Associate Director, Consumer Services

San Andreas Regional Center•San Jose, CA

11h

About The Position

San Andreas Regional Center (SARC) is a community-based nonprofit funded by the State of California and guided by the values of the Lanterman Act. It supports individuals with developmental disabilities in living full, independent, and inclusive lives. The Associate Director, Consumer Services directs consumer services while maintaining positive public relations and implementing the regional center’s goals and vision. The role ensures that services comply with SARC’s contract with the Department of Developmental Services, the Lanterman Developmental Disabilities Services Act, and policies established by the SARC Board of Directors. The position oversees and supervises District Managers across areas including Intake, Early Start, Children, Adult Services, Risk Management, and Federal Programs, and monitors program assessments and case-management services for compliance with agency standards and policies. The Associate Director supports the Director of Consumer Services, represents SARC in public and board settings, and helps resolve elevated issues involving consumers and families. The role also coordinates staff training, participates in hiring and service reviews, supports timely compliance with state initiatives, and helps maintain agency policies and procedures.

Requirements

Master’s degree in social work, public administration, or a related field.
Six years of increasingly responsible social work experience, including management experience.
Experience in programs for people with developmental disabilities.
Experience in budget development and direct supervision.
Knowledge of developmental disabilities, the regional center service system, and community resources.
Staff leadership and supervision skills.
Creative problem-solving ability.
Ability to make verbal and written public presentations.
Excellent organizational and time-management skills.
Excellent oral and written communication skills.
Ability to work effectively in a crisis situation.
Flexibility in responding to organizational needs.
Ability to establish, maintain, and promote positive interpersonal relationships within the agency and community.
Ability to maintain respectful and clear communication.
Use of an automobile, a valid driver’s license, and automobile liability insurance at least at the minimum amount prescribed by law, or the ability to provide independent transportation.

Responsibilities

Oversee and supervise District Managers in Intake, Early Start, Children, Adult Services, Risk Management, and Federal Programs.
Review and monitor Program Managers’ assessments and delivery of case-management services to ensure compliance with agency standards, policies, and procedures.
Coordinate and serve as the Consumer Services liaison for generic and special programs.
Coordinate and conduct ongoing staff training and new-staff orientation.
Participate in Purchase of Service (POS) review.
Ensure compliant and timely case transfers.
Gather statistics and prepare reports for internal use, DDS, ARCA, and other utilization.
Participate in staff hiring.
Provide administrative and clinical support and assistance to the Director of Consumer Services.
Communicate with vendors regarding Consumer Services issues.
In coordination with, or in the absence of, the Consumer Services Director, respond to and facilitate resolution of elevated issues involving consumers and families.
Attend Board meetings and serve on selected Board committees.
Ensure timely compliance with state-mandated initiatives, programs, and projects related to Consumer Services, Federal Programs, and Risk Assessment.
Demonstrate fairness, professionalism, and integrity while fostering a positive work environment and a favorable agency reputation in the community.
Assist in keeping policies and procedures current.
Represent San Andreas Regional Center at public meetings and events.
Facilitate regular joint manager meetings.
Perform related duties and projects as assigned.