Associate Customer Service Representative Associate Customer Service Representative

Kyyba • Auburn Hills, MI

1d • Hybrid

About The Position

The Associate Customer Service Representative (CSR) owns the order management process for assigned accounts, from initial order entry through product delivery. The CSR works with customers and internal and external functional partners, building relationships and coordinating resources to support customer satisfaction. Strong communication skills are used to translate customer needs into actionable information for the CSR, the business, and other functions.

This role is based exclusively in Auburn Hills, Michigan, and is hybrid: four days in the office and one day working from home. The company notes that this arrangement is subject to change. The position offers a long-term assignment with an opportunity for hire by the client.

Requirements

• High school diploma.
• SAP-R3 experience or equivalent experience.
• Order entry experience.
• Previous customer service experience.

Nice To Haves

• College degree preferred.

Responsibilities

• Manage customer engagement and orders for assigned accounts.
• Complete SAP transactions, including order entry, returns, credits and debits, quality notifications, outputs, deliveries and shipments, and invoices.
• Build working relationships with commercial team partners to exceed customer expectations.
• Analyze customer ordering patterns to anticipate customer needs.
• Serve as a liaison with customers on administrative and technical matters, including EDI/Capture/My.
• Respond to customer inquiries and complaints in a timely manner.
• Review daily reports, such as open order, returns, SAP block, and promise/failure reports, to proactively address and resolve issues.
• Adapt to a dynamic, fast-paced team environment.
• Identify and take ownership of resolving customer issues.
• Investigate and drive timely resolution of customer disputes in coordination with customers, credit, and sales representatives.
• Make decisions on customer returns following a quality complaint within the assigned Delegation of Authority limit.
• Relay pertinent customer information, such as forecasts, new projects, and organizational changes, to the account manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Term life insurance
• Voluntary life and disability insurance
• Optional prepaid legal plan
• Optional identity theft plan
• Optional medical and dependent care flexible spending accounts
• Opportunity for advancement
• Long-term assignment with opportunity for hire by client

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED