Associate Customer Service Representative-

Amica Insurance•East Hartford, CT

26d•$52,553 - $77,044•Hybrid

About The Position

Amica is hiring an entry-level Associate Auto Physical Damage (APD) Claims Handler for its East Hartford office. The role handles automobile insurance claims and supports customers through difficult situations with empathy and strong service. The position offers training, growth opportunities, and potential advancement to team lead and supervisory roles. After training to work independently, employees may work from home up to two days per week. The schedule is 37.5 hours per week, Monday through Friday, 8:45 a.m. to 5 p.m. Overtime is paid for hours beyond the schedule, and working holidays may be possible for additional pay. Starting annual salary is $52,553, with compensation up to $77,044 annually depending on experience and applicable property and casualty licenses. Eligible employees may receive an annual Success Sharing Plan payment if company goals are met or exceeded.

Requirements

High school diploma or equivalent.
Willingness to obtain required state insurance licenses; Amica provides study materials, paid study time, and exam-cost coverage.
Strong decision-making skills.
Calm, empathetic communication skills to support people in difficult situations.
Excellent written and verbal communication skills.
Comfort using Microsoft Word and Outlook.

Nice To Haves

College coursework or additional training.
Prior experience in insurance or claims handling.
Prior experience providing support to customers or clients.
Applicable property and casualty industry licenses or relevant experience.

Responsibilities

Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting.
Research claims in depth to evaluate coverage and determine outcomes.
Monitor claim-related communications and respond to customer needs.
Build relationships across departments and contribute to a collaborative team culture.
Develop working knowledge of laws and regulations affecting claims handling.
Maintain active licenses in designated states and complete required continuing education.
Take on additional responsibilities as needed to support team success.

Benefits

Medical, dental, and vision coverage for single or family coverage.
Short- and long-term disability insurance.
Life insurance.
At least 13 vacation days in the first 12 months; amounts may be greater depending on the role.
14 paid holidays.
Six sick days at hire and six additional sick days after 90 days of employment.
401(k) with company match and immediate vesting, plus an annual 3% non-elective employer contribution.
Annual Success Sharing Plan payment for eligible employees if company goals are met or exceeded.
Paid parental bonding leave and other leave programs.
Student loan repayment and tuition reimbursement programs.
Fitness and wellness reimbursement.
Employee community involvement opportunities.
Flexible work environment, including work from home up to two days per week after training to work independently.
Opportunities for career advancement.