Associate Customer Service Representative Everyday Banking

Wells Fargo•San Antonio, TX

1d•Onsite

About The Position

Wells Fargo is hiring an Associate Customer Service Representative in Everyday Banking. The role serves as the front line in a high-volume, inbound call center, providing timely and accurate support across financial products and services. The representative works in a fast-paced, dynamic, metric-driven environment to answer customer questions, address concerns, resolve issues, and support a positive customer experience. The role includes classroom training, continued on-the-job training, and coaching on Wells Fargo banking products, procedures, and services. Training lasts seven weeks, with classes starting January 19, 2027, or January 25, 2027. Training hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, and full attendance throughout the paid training period is required. Regular schedules depend on business needs; Wells Fargo is open 24 hours a day, and the schedule includes at least one weekend day and some holidays. The role is on-site at 4101 Wiseman Blvd, Building 201, San Antonio, Texas 78251. Additional hours may be required. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of customer service, financial services, or contact center support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Must attend the full duration of the required training period.
Ability to work additional hours as needed.
Must work on-site at the posted location.
Schedule includes working at least one weekend day and some holidays.

Nice To Haves

Experience delivering customer support in a financial services contact center.
Customer service experience using active listening, effective communication, identifying customer needs, and understanding customers to resolve inquiries, address concerns, and build relationships.
Experience managing inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and quality service.
Problem-solving skills, including researching issues, identifying root causes, evaluating solutions, and delivering timely resolutions.
Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance.
Experience collaborating with customers, business partners, and team members to achieve shared goals, resolve escalations, and deliver positive outcomes.
Resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Responsibilities

Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely and accurate support.
Assist customers with inquiries, transactions, and service requests across financial products and services, using empathy.
Provide a positive customer experience through clear communication, empathy, and problem-solving.
Perform routine tasks in accordance with established processes, procedures, and regulatory guidelines.
Navigate multiple systems to access information, document interactions, and complete transactions.
Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
Review customer information for accuracy and completeness and maintain appropriate records.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately and make sound risk decisions.