Associate Customer Business Manager – Walmart & Sam’s Club

Unilever • Rogers, AR

5d

About The Position

The Associate Customer Business Manager supports growth across Unilever Home Care North America’s Walmart and Sam’s Club business through customer strategy, performance analytics, digital commerce, and day-to-day business delivery. The position owns at least one defined merchant relationship or business area and leads analytics and execution support across the broader Home Care portfolio, with coaching from the Senior Customer Business Manager. The role covers merchant engagement, assortment and innovation planning, point-of-sale analytics, forecasting, omnichannel priorities, and cross-functional business leadership. It is based in Rogers, Arkansas, and the candidate must be located in the area.

The role requires strong business acumen, disciplined execution, the ability to manage multiple priorities, and skill in translating data into clear recommendations for customer and internal teams. Success includes accurate reporting and forecasting, effective customer planning, reliable cross-functional follow-through, and improvements in customer fundamentals and investment effectiveness.

Requirements

• Bachelor’s degree required.
• At least 3 years of experience in the CPG or retail industry, including sales, customer development, customer management, or buying roles.
• Proficiency in Microsoft Copilot, PowerPoint, Excel, IRI and/or Nielsen or Circana, Scintilla forecasting, and financial tools.
• Working knowledge of eCommerce retail fundamentals, traffic and conversion drivers, search, and display.
• Ability to forecast sales and manage trade investment and return on investment.
• Proven ability to communicate clearly with a wide variety of stakeholders and coordinate assigned work across cross-functional teams.
• Strong collaboration and influencing skills with internal and external partners.
• Ability to connect data, customer context, and business priorities into clear, practical recommendations.
• Ability to leverage future trends and market insights and think creatively when building business plans and influencing the customer.

Nice To Haves

• Prior experience in eCommerce or omnichannel management.

Responsibilities

• Own defined customer workstreams and at least one assigned merchant relationship or business area, with coaching from the Senior Customer Business Manager.
• Support development and execution of the Walmart and Sam’s Club Home Care customer plan, including assortment, innovation, distribution, promotion, and digital fundamentals.
• Use insights to support customer and internal discussions and ensure agreed actions are completed on time.
• Analyze Walmart and Sam’s Club Scintilla data, including pricing, dollar and unit volume, promotions, shopper activations, and new-item performance.
• Prepare accurate weekly point-of-sale recaps and maintain sales, forecast, and performance trackers.
• Support sales forecasting, trade tracking, and evaluation of investment effectiveness and return on investment.
• Provide analysis and inputs for line reviews, ASP, and other key customer meetings.
• Support implementation, optimization, and measurement of digital assortment and omnichannel priorities.
• Monitor digital fundamentals, including content, traffic, search, conversion, and the consumer path to purchase.
• Partner with eCommerce, Digital Marketing, Brand, and Shopper Marketing teams to improve execution across Walmart and Sam’s Club’s digital ecosystem.
• Own accurate and timely customer administration for assigned workstreams, including new-item setup, portfolio maintenance, sales inputs, and required customer systems.
• Track deliverables, identify risks, and follow through with internal partners to support timely, high-quality execution.
• Identify opportunities to simplify work, improve processes, and strengthen data quality and reporting.
• Partner with Customer Development, Brand, Shopper Marketing, Shopper Insights, eCommerce, Finance, and Supply Chain to support customer and Unilever priorities.
• Influence decisions through clear analysis, practical recommendations, and consistent follow-through.
• Communicate with buyers and internal stakeholders and escalate risks and decisions appropriately.

Benefits

• Bonus eligible.
• Health insurance, including prescription drug, dental, and vision coverage, subject to applicable plan terms.
• Retirement savings benefits, subject to applicable plan terms.
• Life insurance and disability benefits.
• Parental leave.
• Sick leave.
• Paid vacation and holidays.
• Access to numerous voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level