Associate, Crisis Clinician - 988 Chat/Text

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

UPMC’s resolve Crisis Service, in partnership with 988/Lifeline, is seeking Crisis Clinicians to serve Allegheny County consumers through its Crisis Chat Text Program. The Crisis Clinician provides emotional support to individuals experiencing distress through online chat and text-based platforms. The role requires knowledge of clinical interventions and crisis assessment, along with the ability to adapt traditional crisis intervention techniques to written communication while maintaining engagement, rapport, and therapeutic connection. Clinicians use established chat and text best practices, including effective written communication, meaningful contact, risk assessment, and timely, person-centered support. This position is onsite at resolve Crisis Services, with rotating hours to provide 24/7 service. Weekend and holiday work is required as needed. Associate, Clin I, and Clin II levels will be considered; title and pay rate may vary based on education and experience. The role is eligible for a sign-on bonus of $3,500 with a two-year commitment or $5,000 with a three-year commitment.

Requirements

Bachelor’s degree in Psychology, Counseling, or Social Work; other fields of study may be considered with at least 12 credits in human services and/or relevant mental health experience.
Submit a copy of bachelor’s or master’s transcripts for consideration.
Consistently respond calmly and effectively, using good clinical judgment in psychiatric and medical emergencies.
Demonstrate recovery-oriented interpersonal relations.
Cardiopulmonary Resuscitation (CPR).
Comprehensive Crisis Management (CCMC).
Driver’s license.
Act 31 Child Abuse Reporting, with renewal.
Act 33, with renewal.
Act 34, with renewal.
Act 73 FBI Clearance, with renewal.
OAPSA.

Responsibilities

Participate in and complete the Crisis Clinician orientation process.
Learn to use the Electronic Medical Record to obtain relevant information and complete documentation.
Provide supportive counseling to promote consumer stability using a person-centered, strength-based intervention model.
Work efficiently and independently in a crisis setting.
Support consumers and negotiate appropriate referral services.
Consult with a Clinician II or Clinician III to establish disposition plans.
Meet documentation expectations and complete required paperwork.
Manage crisis situations effectively using positive approaches.
Participate in interdisciplinary activities, including trainings and staff meetings.
Complete case reviews.
Guide individuals through building rapport, exploring the crisis, identifying a goal, discovering next steps, and ending the conversation.
Provide crisis interventions that empower texters and chatters.
Identify safety or lethality risks and work with texters or chatters to develop individualized safety plans.
Offer 24/7 crisis chat and text support to the community.