988 Crisis Services Clinician - GRAVEYARD SHIFT

Crisis Connections • Seattle, WA

4d • Remote

About The Position

The 988 Crisis Services Clinician is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. The clinician provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff. Overnight clinicians provide leadership and help ensure safety and continuity of care during high-risk hours.

This is a fully remote graveyard-shift position. The schedule is Friday through Tuesday, 12:00 AM–8:00 AM, on the Call Team. Candidates must reside in Washington, Arizona, Ohio, or Texas. The program provides free, confidential, telephone-based crisis support across King County and Washington State, connecting people with compassionate, accessible care 24 hours a day, seven days a week.

The position is union-represented by OPEIU and pays $37.24 per hour, plus a $4.00-per-hour graveyard-shift differential. Comprehensive training, supervision, and ongoing support are provided. The role involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises.

Requirements

• Master’s degree in psychology, counseling, social work, or a related field.
• Mental Health Professional (MHP) status as defined by Washington State.
• Active Washington State credential or license, including LICSW or LSWAIC; LMHC or LMHCA; LMFT or LMFTA; Psychologist or Psychiatrist; or Agency Affiliated Counselor (AAC).
• Minimum of two years of crisis intervention experience.
• Strong verbal, written, and typing skills.
• Ability to work effectively in a remote, fast-paced overnight environment.
• Must reside in Washington, Arizona, Ohio, or Texas.
• Ability to manage multiple software platforms and wear a headset; the role involves prolonged sitting or standing and exposure to conversations involving suicide and acute mental health crises.

Nice To Haves

• Call center, hotline, or telephone assessment experience.
• Experience within public mental health systems, especially King County.
• Additional training or certification in suicide prevention or trauma-informed care.

Responsibilities

• Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts.
• Support staff with suicide risk assessment, de-escalation, and crisis intervention.
• Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources.
• Provide real-time coaching, consultation, and feedback to staff.
• Ensure accurate and timely documentation in the electronic health record.
• Ensure compliance with all 988 program standards, policies, and procedures.
• Promote a professional, respectful, and supportive virtual team environment.
• Oversee 988 Suicide & Crisis Lifeline contacts via phone, chat, and text, providing advanced risk assessment and clinical decision-making.

Benefits

• Excellent medical, dental, and vision coverage, including 100% employer-paid options for certain plans.
• Generous paid time off.
• 12 paid holidays.
• Annual wage increases.
• 403(b) retirement plan.
• Self-care tools and weekly check-ins with a supervisor.
• Comprehensive training, supervision, and ongoing support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level