Associate, Crisis Clinician - 988 Call Center

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

UPMC’s resolve Crisis Service, in partnership with 988/Lifeline, is seeking Crisis Clinicians to provide crisis support to Allegheny County consumers through its Phone Center. The clinician uses active listening and works with consumers to develop plans that address their identified needs. The position is onsite at resolve Crisis Services and works evening hours, with every-other-weekend and holiday coverage as needed. Associate, Clinician I, and Clinician II levels may be considered; title and pay rate may vary based on education and years of experience. Crisis Clinicians are eligible for a sign-on bonus of $3,500 with a two-year commitment or $5,000 with a three-year commitment.

Requirements

Bachelor’s degree in Psychology, Counseling, or Social Work. Other fields of study may be considered with at least 12 credits in human services and/or relevant mental health experience.
A copy of bachelor’s or master’s transcripts must be attached for consideration.
Consistent ability to respond calmly and effectively, using good clinical judgment, to psychiatric and medical emergencies.
Recovery-oriented interpersonal relations.
Cardiopulmonary Resuscitation (CPR).
Comprehensive Crisis Management (CCMC).
Driver’s license.
Act 31 Child Abuse Reporting, with renewal.
Act 33, with renewal.
Act 34, with renewal.
Act 73 FBI Clearance, with renewal.
OAPSA.

Nice To Haves

Preferred fields of study include Social Work, Psychology, Gerontology, Sociology, Anthropology, Criminal Justice, Theology, Nursing, Counseling/Guidance, and Education.

Responsibilities

Successfully participate in and complete the Crisis Clinician orientation process.
Work with department staff to develop assessment, de-escalation, documentation, and motivational interviewing skills.
Use the Electronic Medical Record to obtain relevant information and complete documentation.
Provide supportive counseling to promote consumer stability using a person-centered, strength-based intervention model.
Work efficiently and independently in a crisis setting.
Support consumers and negotiate appropriate referral services.
Consult with Clinician II and Clinician III staff to establish disposition plans.
Meet documentation expectations and complete all required paperwork.
Complete face-to-face crisis assessments.
Respond to telephone calls from consumers, the community, and natural supports.
Manage crisis situations effectively using positive approaches.
Participate in interdisciplinary activities, including trainings and staff meetings.
Complete case reviews.
Conduct lethality assessments to determine appropriate levels of care.
Consult with a supervisor or senior leadership on calls involving safety or lethality concerns.
Manage high call volumes in a fast-paced environment.