Associate Community Manager - Archer Apartments

Landmark Properties • Athens, GA

1d

About The Position

The Associate Community Manager is responsible for effectively marketing the community and achieving leasing targets while prioritizing the needs, requests, and follow-up of prospective and current residents. The role requires professionalism and courtesy. It reports to the Community Manager and has no direct reports.

The Associate Community Manager supports leasing and marketing, administration, financial management, personnel training, customer service, facilities, and risk control. Duties include developing marketing strategies, monitoring leasing performance, supporting leasing and resident-retention activities, maintaining accurate records and communications, assisting with property inspections and turn planning, and helping enforce safety and lease policies. Responsibilities may be modified as community needs change.

Requirements

• Maintain professionalism and courtesy.
• Understand and adhere to company policies and procedures.
• Understand lease documents and related addendums and communicate their contents clearly.
• Understand and enforce community safety, emergency, and fire evacuation procedures.

Responsibilities

• Prepare marketing plans and develop strategies and programs to meet occupancy goals.
• Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
• Ensure leasing staff comply with corporate procedures and Fair Housing laws.
• Ensure accurate data entry in Entrata and effective prospect follow-up.
• Promote a favorable image of the community to achieve property objectives and public recognition.
• Generate and track prospective resident traffic using effective marketing techniques.
• Conduct or oversee leasing tasks, including appointments, lead generation, tours, model upkeep, and traffic follow-up.
• Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
• Keep social media channels updated to promote the property.
• Oversee renewal kick-off, including planning and executing events and conducting Community Ambassador zone walks.
• Maintain confidentiality of client, resident, and company information.
• Attend and contribute to staff, special, and emergency meetings.
• Follow Landmark Properties policies and procedures and maintain a clean, professional work environment.
• Report time and attendance and manage time efficiently.
• Understand lease documents and addendums and clearly explain relevant information to residents, prospective residents, and parents.
• Participate in move-in and move-out activities and assist with corporate projects as requested.
• Maximize revenue and occupancy and operate marketing activities within the approved marketing budget.
• Ensure Landmark LEASE protocols are practiced by staff and train leasing staff in campus marketing and locations frequented by students.
• Train leasing staff to review and explain lease documents and addendums.
• Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
• Maintain effective communication with residents, parents, and university personnel.
• Create and distribute the monthly newsletter and resident communications.
• Direct roommate mediation and resident conflict resolution while encouraging respect for individual differences.
• Participate in resident-retention programs.
• Assist the Community Manager with creating and implementing a successful turn plan.
• Walk the property regularly to identify and address maintenance issues.
• Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, including providing emergency response and referral services and resources.
• Document and address resident behaviors that violate the law or community lease agreement.
• Identify and report safety and security risks to the Community Manager.
• Prepare and submit incident reports when the Community Manager is absent.
• Assist the Community Manager with emergency situations in conjunction with the corporate team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed