Associate Community Manager - The Redland Apartments

Landmark Properties•Athens, GA

About The Position

The Associate Community Manager is responsible for marketing the community, achieving leasing targets, and prioritizing prospects’ and residents’ needs, requests, and follow-up. The role is expected to maintain professionalism and courtesy and reports to the Community Manager. It has no direct reports. Responsibilities may be modified as community needs change and are not an all-inclusive list. The position supports leasing and marketing, general administration, financial management, personnel training, customer service, facilities, and risk control. It helps maximize revenue and occupancy, maintain effective resident and prospect communications, support staff and community operations, and address property, safety, and emergency matters. The work environment typically has a moderate noise level. The employee may infrequently drive a vehicle for intrastate or interstate business travel or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff comply with corporate procedures and Fair Housing laws.
Ensure accurate data entry in Entrata and effective prospect follow-up.
Represent the community favorably to support property objectives and public recognition.
Generate and track prospective resident traffic using effective marketing techniques.
Conduct or oversee sales-closing activities, including appointments, lead generation, tours, model maintenance, and traffic follow-up.
Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
Keep social media channels updated to promote the property.
Oversee renewal kick-off activities, including planning and executing events and implementing Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings.
Understand and follow Landmark Properties policies and procedures.
Maintain a clean and professional work environment and report time and attendance.
Understand lease documents and addendums and clearly communicate relevant information to residents, prospective residents, and parents.
Participate in move-in and move-out activities.
Manage time effectively and assist with corporate projects as requested.
Maximize revenue and occupancy and operate marketing activities within the marketing budget unless prior approval is obtained for deviations.
Ensure Landmark LEASE protocols are practiced by staff.
Train leasing staff on campus marketing and locations frequented by students.
Train leasing staff to review and explain lease documents and addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Maintain effective communication with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resident conflict resolution while encouraging respect for individual differences.
Participate in resident retention programs.
Assist the Community Manager in creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, including providing emergency response and referral services and resources.
Document and address resident behaviors that violate the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports in the Community Manager’s absence.
Assist the Community Manager in handling emergencies in conjunction with the corporate team.