Associate Community Manager - The Redland Apartments

Landmark Properties•Athens, GA

About The Position

The Associate Community Manager is responsible for marketing the community and helping achieve leasing targets while prioritizing prospects’ and residents’ needs, requests, and follow-up. The role requires professionalism and courtesy and reports to the Community Manager. It has no direct reports. Responsibilities span leasing and marketing, administration, financial management, staff training, customer service, facilities, and risk control. The Associate Community Manager develops marketing strategies, monitors leasing performance and pricing, supports sales and renewals, ensures accurate records and Fair Housing compliance, and operates within the marketing budget. The role also communicates with residents and university personnel, supports resident retention and conflict resolution, assists with property inspections and turn planning, and helps address safety concerns and emergencies. The work environment is usually moderately noisy. The employee may infrequently drive for company business, including intrastate or interstate travel, or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support rent growth.
Ensure leasing staff follow corporate procedures and government Fair Housing laws.
Ensure data is accurately entered in Entrata to support quality follow-up.
Represent the community favorably to help achieve property objectives and public recognition.
Generate and track prospective-resident traffic using effective marketing techniques.
Conduct or oversee sales-closing tasks, including appointments, lead generation, tours, model maintenance, and traffic follow-up.
Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
Keep the property’s social media channels updated regularly.
Oversee renewal kick-off activities, including planning and executing events and implementing Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings.
Follow Landmark Properties policies and procedures.
Maintain a clean and professional work environment and report time and attendance.
Understand lease documents and addendums and clearly communicate relevant information to residents, prospective residents, and parents.
Participate in move-in and move-out activities.
Manage time effectively and assist with corporate projects as requested.
Maximize revenue and occupancy, and operate marketing activities within the approved marketing budget.
Ensure staff practice Landmark LEASE protocols.
Train leasing staff on marketing on campus and at locations frequented by students.
Train leasing staff to review and explain lease documents and addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Communicate actively and effectively with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resident-conflict resolution, encouraging respect for and appreciation of individual differences.
Participate in resident-retention programs.
Assist the Community Manager in creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire-evacuation policies and procedures, including providing emergency response and referral services and resources.
Document and address resident behavior that violates the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports in the Community Manager’s absence.
Assist the Community Manager with emergency situations in conjunction with the corporate team.