Associate Community Manager

Edward Rose & Sons • Midlothian, VA

4d • Onsite

About The Position

Edward Rose & Sons is seeking an Associate Community Manager to join its on-site community team and support a positive resident experience. The role supports apartment rentals, oversees assigned departments, develops team members, addresses resident concerns, evaluates contractor work, and assists the Property Manager with reporting and administrative tasks. The position also contributes to resident retention, revenue improvement, community events, and special projects.

Requirements

• Previous sales or customer service experience is required.
• Proficiency with Microsoft Office programs.
• Maintain a professional appearance in accordance with the team dress code policy.
• Flexibility with the work schedule; weekend hours may be assigned.
• Reliable transportation and a valid driver’s license.

Nice To Haves

• Bachelor’s degree preferred.
• Previous experience in a supervisory role preferred.
• Previous experience in multi-family property management preferred.
• Previous leasing experience preferred.
• Experience using Yardi Voyager or related property management software preferred.

Responsibilities

• Handle apartment rental activities, including generating and responding to traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures.
• Oversee assigned departments and work with supervisors to support each team’s day-to-day operations.
• Promote high-quality customer service through team development initiatives.
• Review and develop team members on technical and administrative processes.
• Interview and hire qualified candidates.
• Help new hires acclimate to their roles.
• Evaluate and resolve resident concerns in a timely manner.
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue.
• Evaluate completed contractor projects for quality and contract compliance.
• Assist the Property Manager with accurate and timely report submission.
• Prepare and submit communications to the collections department accurately.
• Help organize and facilitate community events and other assigned special projects.
• Document repairs, replacements, and appropriate charges for resident damages upon move-out.

Benefits

• Comprehensive benefits package, including 401(k) with company match.
• On-the-job training and development.
• Generous paid time off programs.
• Competitive compensation plan with bonus opportunities.
• Great work environment.
• Opportunities for advancement.
• Discounted apartment home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed