Community Associate

Cherokee Federal • New York, NY

7h • Onsite

About The Position

With direction and guidance from the Social Service Director, Community Associates provide on-site, trauma-informed social services at city sanctuary hotels throughout New York City. In cooperation with hotel operations and security staff, they welcome and engage migrant and asylum-seeking single adults, families with children, and adult families without children as they enter sanctuary hotels and navigate New York City. They conduct culturally sensitive assessments to identify strengths, barriers, and service needs; make referrals; and coordinate with City agencies, immigration services, and community-based organizations.

The role includes culturally sensitive registration, intake, roster tracking, assessment, and bilingual Spanish/English case services. Associates coordinate referrals and services related to education, English-language instruction, childcare, medical care, interpretation and translation, immigration legal services, and other client needs. Other duties may be assigned, including storing and distributing packaged meals.

The position is with Cherokee Nation Management & Consulting, part of Cherokee Federal. Work is performed primarily in a climate-controlled environment. The starting salary is $24.04 per hour. Benefits are subject to change and eligibility requirements apply.

Requirements

• Bachelor’s degree or relevant social services experience working with vulnerable people who have experienced significant trauma.
• Excellent verbal and written communication skills.
• Ability to learn quickly and solve problems.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Basic understanding of immigration laws and procedures.
• Solid understanding of trauma and experience delivering trauma-informed services.
• Crisis intervention experience.
• Knowledge of immigration laws and regulations.
• Understanding of child development and child welfare.
• Must be able to lift and carry up to 20 pounds.
• Must pass Cherokee Federal pre-employment qualifications.

Nice To Haves

• Bachelor’s degree in social work or another human services field and two years of relevant experience working with vulnerable people who have experienced significant trauma.
• Fluency in written and spoken English and Spanish.
• Past applicable experience may include Community Coordinator, Shift Lead, or Community Engagement Manager.

Responsibilities

• Conduct culturally sensitive registration, intake, roster tracking, and assessments.
• Provide bilingual Spanish/English case services.
• Refer clients to community-based programs and organizations.
• Coordinate interpretation and translation services.
• Coordinate with the NYC Department of Education on student registration, school placement, attendance, transportation, and troubleshooting.
• Refer clients to ESL instruction and childcare.
• Coordinate medical care.
• Coordinate with the Mayor’s Office of Immigration Affairs (MOIS).
• Refer clients to immigration legal services.
• Perform other tasks necessary to facilitate delivery of services, including storage and distribution of packaged meals.
• Perform other job-related duties as assigned.

Benefits

• Up to a 6% 401(k) company match.
• Paid time off.
• Medical, dental, and vision insurance, plus prescription drug coverage.
• Basic life and AD&D insurance, with supplemental life options.
• Short-term and long-term disability coverage.
• Paid holidays.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Professional development, training, and certification support.
• Voluntary accident, critical illness, and identity theft protection benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level