Associate Community Banker

First Interstate•Atlantic, IA

3d•Onsite

About The Position

The Associate Community Banker delivers personalized service to clients and prospects through financial conversations that identify their needs and provide appropriate solutions. The role maintains client relationships with an emphasis on First Interstate Bank’s Service Commitments and in accordance with its vision and values. This position is located at the Atlantic, Iowa branch. The banker assists clients in person and by phone, opens and maintains consumer and basic business deposit accounts and other products, performs teller transactions, and may discuss and process consumer loan requests. The role also identifies and documents referrals to other business lines, conducts proactive client outreach and follow-up, and supports volunteer activities and financial education. Employees must complete work accurately and comply with applicable regulations, policies, and procedures. Typical work hours vary based on scheduling and business need; travel is as needed.

Requirements

High school diploma or GED required.
Banking or related experience required.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs; strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work and ability to adjust to workload demands to meet deadlines.
Ability to produce complete and accurate work, take personal initiative, and serve as a positive example.
Regular and predictable attendance is required.
Travel as needed.

Nice To Haves

Registered Mortgage Loan Originator per the SAFE Act preferred.

Responsibilities

Provide personalized in-person and telephone service by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and other products.
Perform teller transactions, including check cashing, deposits, withdrawals, and loan payments, and accurately count currency and coin.
May discuss and process new consumer loan requests.
Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through proactive outreach and follow-up.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Perform other duties as assigned.