Associate Community Banker

First Interstate BancSystem•Sioux Falls, SD

6d•Onsite

About The Position

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role is responsible for maintaining client relationships, with an emphasis on First Interstate Bank's Service Commitments and in accordance with its vision and values. The position is located at the Sioux Falls, South Dakota Downtown branch. Typical work hours vary based on scheduling and business need, and travel may be required as needed.

Requirements

High school diploma or General Education Degree (GED).
Banking or related experience.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work and ability to adjust to workload demands to meet deadlines.
Produces complete and accurate work and demonstrates initiative, professionalism, and a positive example for others.
Regular and predictable attendance is required.
Ability to meet the physical demands of the role, including frequent hand/finger dexterity, handling, hearing, standing, and talking; occasional lifting of up to 25 pounds, sitting, and walking.

Nice To Haves

Registered Mortgage Loan Originator certification per the SAFE Act.

Responsibilities

Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Opens and maintains a variety of products, including consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer credit cards.
Performs teller duties, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
May discuss and process new consumer loan requests.
Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Identifies referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; uses 360 View to document referrals and other client activity.
Builds client relationships through proactive outreach and follow-up.
Completes work accurately with minimal errors.
Participates in volunteer activities and financial education efforts.
Stays current on regulatory changes and complies with applicable bank regulations, policies, and procedures; knowledge may be gained through coursework and on-the-job training.
Performs other duties as assigned.