Associate Community Banker

First Interstate•Clarinda, IA

9d•Onsite

About The Position

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position maintains client relationships, emphasizing First Interstate Bank’s Service Commitments and acting in accordance with the bank’s vision and values. This position is located at the Clarinda, Iowa branch. The role serves clients in person and by phone, opens and maintains consumer and basic business deposit accounts and other products, and performs teller transactions. The Associate Community Banker also identifies referral opportunities, documents client activity, builds relationships through outreach and follow-up, and participates in volunteer activities and financial education efforts. The employee must complete work accurately, maintain confidentiality, and comply with applicable banking regulations, policies, and procedures. Typical work hours vary based on scheduling and business need, and travel is as needed.

Requirements

High School Diploma or General Education Degree (GED).
Banking or related experience required.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Ability to complete work on time, adjust to workload demands, meet deadlines, and produce complete and accurate work.
Initiative and professionalism, including serving as a positive example for others.
Regular and predictable attendance is required.
Ability to meet the physical demands of the role, including frequent hand/finger dexterity, handling, hearing, standing, and talking; occasional lifting up to 25 pounds, sitting, and walking.

Nice To Haves

Registered Mortgage Loan Originator per the SAFE Act preferred.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and other products.
Perform teller duties, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
May discuss and process new consumer loan requests.
Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through proactive outreach and follow-up.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Perform other duties as assigned.