Community Associate

Cherokee Federal • New York City, NY

2d • Onsite

About The Position

With direction and guidance from the Social Service Director, the Community Associate delivers on-site, trauma-informed social services at city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, the associate welcomes and engages migrant and asylum-seeking single adults, families with children, and adult families without children as they enter the sanctuary hotel and navigate New York City. The role includes culturally sensitive assessments to identify strengths, barriers, and service needs; referrals to address those needs; and coordination with City agencies, immigration services, and community-based organizations.

The starting salary is $24.04 per hour. The position is primarily performed in a climate-controlled environment and includes duties such as client registration and intake, bilingual case services, education and medical coordination, referrals, and other tasks needed to facilitate services.

Requirements

• Bachelor’s degree or relevant social services experience working with vulnerable people who have experienced significant trauma.
• Excellent verbal and written communication skills.
• Ability to learn quickly and solve problems.
• Strong organizational skills.
• Ability to work independently and as part of a team.
• Basic understanding of immigration laws and procedures.
• Solid understanding of trauma and experience delivering trauma-informed services.
• Crisis intervention experience.
• Understanding of child development and child welfare.
• Ability to lift and carry up to 20 pounds.
• Must pass Cherokee Federal pre-employment qualifications.

Nice To Haves

• Bachelor’s degree in social work or another human services field, plus two years of relevant experience working with vulnerable people who have experienced significant trauma.
• Fluency in written and spoken English and Spanish.
• Knowledge of immigration laws and regulations.
• Applicable prior experience may include Community Coordinator, Shift Lead, or Community Engagement Manager.

Responsibilities

• Conduct culturally sensitive registration, intake, roster tracking, and assessments.
• Provide bilingual Spanish/English case services.
• Refer clients to community-based programs and organizations, ESL instruction, childcare, and immigration legal services.
• Coordinate interpretation and translation services.
• Coordinate with the NYC Department of Education on student registration, school placement, attendance, transportation, and troubleshooting as needed.
• Coordinate medical care.
• Coordinate with the Mayor’s Office of Immigration Affairs (MOIS).
• Perform other tasks necessary to facilitate delivery of services, including storage and distribution of packaged meals.
• Perform other job-related duties as assigned.

Benefits

• Up to a 6% 401(k) company match.
• Paid time off.
• Medical, dental, and vision insurance, plus prescription drug coverage.
• Basic life and AD&D insurance, with supplemental life options.
• Short-term and long-term disability coverage.
• Paid holidays.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Professional development, training, and certification support.
• Voluntary accident, critical illness, and identity theft protection benefits.

What This Job Offers

• Job Type: Full-time