Associate Community Manager

Start with a job, stay for a career. • Fishers, IN

17h • Onsite

About The Position

Edward Rose & Sons is seeking an Associate Community Manager to join its on-site community team and help support a positive experience for residents. The role oversees assigned departments and works with supervisors to support day-to-day operations, customer service, team development, and resident satisfaction. It also supports apartment rentals, hiring and onboarding, resident concern resolution, contractor project review, reporting, collections communications, community events, and move-out damage assessments.

Requirements

• Previous sales or customer service experience is required.
• Proficiency with Microsoft Office programs.
• Maintain a professional appearance in accordance with the team dress code policy.
• Flexibility with work schedule; weekend hours may be assigned.
• Reliable transportation and a valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• Previous experience in a supervisory role.
• Previous experience in multi-family property management.
• Previous leasing experience.
• Experience using Yardi Voyager or related property management software.

Responsibilities

• Manage apartment rental activities, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move-in and move-out procedures.
• Oversee assigned department(s) and work cohesively with supervisors to support each team’s day-to-day success.
• Promote high-quality customer service through team development initiatives.
• Review and develop the team on technical and administrative processes.
• Interview and hire qualified candidates.
• Acclimate new hires into their roles.
• Evaluate and resolve resident concerns in a timely manner.
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue.
• Evaluate contractor projects upon completion for quality and contract compliance.
• Assist the Property Manager with accurate and timely report submission.
• Prepare and submit communications to the collections department accurately.
• Participate in organizing and facilitating community events and other assigned special projects.
• Document repairs, replacements needed, and appropriate charges for resident damages upon move-out.

Benefits

• Comprehensive benefits package, including 401(k) with company match.
• On-the-job training and development.
• Generous paid time off programs.
• Competitive compensation plan with bonus opportunities.
• Great work environment.
• Opportunities for advancement.
• Discounted apartment home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed