Associate Community Manager - Archer Apartments

Landmark Properties•Athens, GA

About The Position

The Associate Community Manager is responsible for marketing the community, achieving leasing targets, and prioritizing the needs, requests, and follow-up of prospective residents and residents. The role requires professionalism and courtesy and reports to the Community Manager. It has no direct reports. Responsibilities may be modified as community needs change and are not an all-inclusive list. The Associate Community Manager supports leasing and marketing, administration, financial management, personnel training, customer service, facilities, and risk control. The role promotes occupancy and revenue, maintains effective resident and prospect communications, supports property upkeep and resident retention, and helps ensure community policies and procedures are followed. The work environment typically has a moderate noise level. The employee may infrequently drive for company business, including intrastate or interstate travel, or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Landmark Properties is an equal opportunity employer committed to diversity and inclusion.

Requirements

Ability to maintain professionalism and courtesy.
Ability to understand and communicate lease documents and related addendums.
Ability to maintain confidentiality of client, resident, and company information.
Ability to follow company policies and procedures and ensure compliance with Fair Housing laws.
Ability to communicate effectively with residents, prospective residents, parents, vendors, and university personnel.
Ability to perform the essential functions of the role, with reasonable accommodations where applicable.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff comply with corporate procedures and Fair Housing laws.
Ensure prospect and resident information is accurately entered in Entrata and that follow-up is completed.
Promote a favorable image of the community and generate prospective resident traffic using effective marketing techniques.
Oversee leasing activities, including appointments, lead generation, tours, model upkeep, and traffic follow-up.
Complete and submit market surveys, marketing calendars, guest cards, service requests, and other required materials on time.
Keep social media channels updated to promote the property.
Oversee renewal kick-off activities, including planning and executing events and Community Ambassador zone walks.
Maintain confidentiality of client, resident, and company information; attend staff, special, and emergency meetings; and follow company policies and procedures.
Maintain a clean, professional work environment; report time and attendance; and understand and explain lease documents and addendums.
Participate in move-in and move-out activities, manage time effectively, and assist with corporate projects as requested.
Maximize revenue and occupancy and operate marketing activities within the approved marketing budget.
Ensure Landmark LEASE protocols are practiced and train leasing staff on marketing on campus and in locations frequented by students.
Train leasing staff to review and explain lease documents and related addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Communicate effectively with residents, parents, and university personnel; create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resident-conflict resolution while encouraging respect for individual differences.
Participate in resident retention programs.
Assist the Community Manager with creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections to identify and address maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, including providing emergency response and referral resources.
Document and address resident behaviors that violate the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports in the Community Manager’s absence.
Assist the Community Manager with emergency situations in coordination with the corporate team.