Associate Community Manager - The Standard at Tampa

Landmark Properties•Tampa, FL

About The Position

The Associate Community Manager is responsible for effectively marketing the community and achieving leasing targets while prioritizing prospects’ and residents’ needs, requests, and follow-up. The role requires professionalism and courtesy and reports to the Community Manager. It has no direct reports. The position supports leasing and marketing, general administration, financial management, personnel training, customer service, facilities, and risk control. Responsibilities include developing marketing strategies, monitoring leasing performance, ensuring compliance with Fair Housing requirements and company procedures, maintaining accurate records, supporting resident communications and retention, assisting with property inspections and turn planning, and responding to safety and emergency matters. The work environment typically has a moderate noise level. The employee may infrequently drive for company business, including intrastate or interstate travel, or travel by air. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Prepare marketing plans and develop strategies and programs to meet occupancy goals.
Prepare and monitor daily and weekly leasing reports and make pricing recommendations to support optimal rent growth.
Ensure leasing staff follow corporate procedures and government Fair Housing laws.
Ensure data is accurately entered in Entrata and supports quality follow-up.
Represent the community favorably to achieve property objectives and public recognition.
Generate and track prospective-resident traffic using effective marketing techniques.
Oversee sales-closing tasks, including appointments, lead generation, tours, model upkeep, and traffic follow-up.
Complete and submit required materials on time, including market surveys, marketing calendars, guest cards, and service requests.
Keep social media channels updated to promote the property.
Oversee renewal kick-off activities, including planning and executing events and conducting Community Ambassador zone walks.
Protect confidential client, resident, and company information.
Attend and contribute to staff, special, and emergency meetings.
Follow Landmark Properties policies and procedures and maintain a clean, professional work environment.
Report time and attendance.
Understand lease documents and addendums and communicate relevant information to residents, prospective residents, and parents.
Participate in move-in and move-out activities.
Manage time effectively and assist with corporate projects as requested.
Maximize revenue and occupancy and keep marketing activities within the approved budget.
Ensure staff follow Landmark LEASE protocols.
Train leasing staff on campus marketing and locations frequented by students.
Train leasing staff to review and explain lease documents and addendums.
Understand and exceed the needs and expectations of residents, prospective residents, clients, and vendors.
Maintain effective communication with residents, parents, and university personnel.
Create and distribute the monthly newsletter and resident communications.
Direct roommate mediation and resolve resident conflicts while encouraging respect for individual differences.
Participate in resident retention programs.
Assist the Community Manager in creating and implementing a successful turn plan.
Walk the property regularly to identify and address maintenance issues.
Assist the Community Manager and maintenance team with quarterly unit inspections and follow-up on maintenance issues.
Understand, communicate, and enforce community safety, emergency, and fire evacuation procedures, and provide emergency response and referral resources.
Document and address resident behavior that violates the law or community lease agreement.
Identify and report safety and security risks to the Community Manager.
Prepare and submit incident reports when the Community Manager is absent.
Assist the Community Manager with emergency situations in coordination with the corporate team.