Associate Community Banker

First Interstate•Gillette, WY

11d•Onsite

About The Position

The Associate Community Banker provides personalized client service in person and over the phone by discussing clients’ and prospects’ financial needs and offering appropriate solutions. The role maintains client relationships in alignment with First Interstate Bank’s Service Commitments, vision, and values. The position opens and maintains consumer and basic business deposit accounts, IRAs, CDs, consumer credit cards, and other products; performs teller transactions; and may discuss and process consumer loan requests. It also identifies and documents referrals to other business lines, conducts proactive outreach and follow-up, and participates in volunteer activities and financial education efforts. The banker completes work accurately, stays current on regulatory changes, and complies with applicable bank regulations, policies, and procedures. The position is located at the Gillette, Wyoming Downtown branch.

Requirements

High school diploma or General Education Degree (GED).
Banking or related experience.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and compute rates and percentages, and to draw and interpret bar graphs.
Ability to use common-sense understanding to follow detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Ability to complete work on time, adapt to workload demands, meet deadlines, and produce complete and accurate work.
Personal initiative and professionalism.
Regular and predictable attendance.

Nice To Haves

Registered Mortgage Loan Originator certification under the SAFE Act.

Responsibilities

Provide personalized service in person and by phone, answer client questions, resolve issues, and offer solutions.
Open and maintain consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and other products.
Perform teller transactions, including check cashing, deposits, withdrawals, and loan payments, and accurately count currency and coin.
Engage in conversations about and process new consumer loan requests as applicable.
Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
Identify referral opportunities to other business lines and use 360 View to document referrals and other client activity.
Build client relationships through proactive outreach and follow-up.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned duties.
Perform other duties as assigned.