Associate Community Banker

First Interstate BancSystem•Spokane, WA

10d•Onsite

About The Position

The Associate Community Banker delivers personalized service to clients and prospects, identifying their financial needs and providing appropriate solutions. The role maintains client relationships in keeping with First Interstate Bank’s Service Commitments, vision, and values. The position is located at the Northside branch in Spokane, Washington. Typical work hours vary based on scheduling and business need, and travel may be required as needed.

Requirements

High school diploma or GED.
Banking or related experience.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to use common-sense understanding to follow detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work and ability to adjust to workload demands and deadlines.
Ability to produce complete and accurate work and demonstrate initiative and professionalism.
Regular and predictable attendance is required.

Nice To Haves

Registered Mortgage Loan Originator certification under the SAFE Act is preferred.

Responsibilities

Provide personalized in-person and telephone service by answering questions, resolving issues, and offering solutions.
Open and maintain consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and other products.
Perform teller transactions, including check cashing, deposits, withdrawals, and loan payments, and accurately count currency and coin.
May discuss and process new consumer loan requests.
Hold financial conversations with clients and prospects to identify needs and offer appropriate solutions.
Identify and document referrals to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to record referrals and client activity.
Build client relationships through proactive outreach and follow-up.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures; knowledge may be gained through coursework and on-the-job training.
Perform other duties as assigned.