Associate Community Banker
About The Position
The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position is responsible for maintaining client relationships, with an emphasis on First Interstate Bank’s Service Commitments and in accordance with its vision and values. This role is located at the Mountain Home, Idaho branch. The Associate Community Banker serves clients in person and over the phone, opens and maintains consumer and basic business deposit accounts and other products, and performs teller transactions. The position may also discuss and process consumer loan requests, identify and document referrals to other lines of business, and build client relationships through outreach and follow-up. The role requires accurate work, regulatory compliance, and participation in volunteer activities and financial education efforts.
Requirements
- High school diploma or GED required.
- Banking or related experience required.
- Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
- Tact and diplomacy when interacting with clients and coworkers.
- Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
- Working knowledge of digital platforms, CRM systems, and emerging technologies.
- Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
- Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
- Timely completion of work and ability to adjust to workload demands to meet deadlines.
- Ability to produce complete and accurate work and demonstrate initiative, professionalism, and a positive example for others.
- Regular and predictable attendance is required.
- Travel as needed.
Nice To Haves
- Registered Mortgage Loan Originator certification per the SAFE Act is preferred.
Responsibilities
- Deliver personalized service in person and over the phone by answering questions, addressing issues, and offering solutions.
- Open and maintain products such as consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer credit cards.
- Perform teller duties, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
- May discuss and process new consumer loan requests.
- Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management.
- Use 360 View to document referrals and other client activity.
- Build client relationships through proactive outreach and follow-up.
- Complete work accurately with minimal errors.
- Participate in volunteer activities and financial education efforts.
- Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Generous paid time off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependents.
- Exercise reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
