Associate Community Banker

First Interstate BancSystem•Gillette, WY

9d•Onsite

About The Position

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position maintains client relationships, with an emphasis on First Interstate Bank’s Service Commitments and alignment with its vision and values. It is located at the Gillette, Wyoming Downtown branch. The role provides service in person and over the phone, opens and maintains consumer and basic business deposit accounts and other products, performs teller transactions, and may discuss and process new consumer loan requests. The banker identifies and documents referrals to other lines of business, proactively follows up with clients, completes work accurately, participates in volunteer activities and financial education efforts, and follows applicable banking regulations, policies, and procedures. Work hours vary based on scheduling and business need; travel is as needed.

Requirements

High school diploma or General Education Degree (GED) required.
Banking or related experience required.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work and ability to adjust to workload demands and meet expected deadlines.
Ability to produce complete and accurate work and demonstrate initiative and professionalism.
Regular and predictable attendance is required.
Ability to travel as needed.

Nice To Haves

Registered Mortgage Loan Originator certification per the SAFE Act preferred.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer credit cards, and other products.
Perform teller duties, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
May discuss and process new consumer loan requests.
Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through proactive outreach and follow-up.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
Perform other duties as assigned.