Associate Community Banker

First Interstate•Billings, MT

1d•Onsite

About The Position

The Associate Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role is responsible for maintaining client relationships, with an emphasis on First Interstate Bank’s Service Commitments and in accordance with its vision and values. This position is located at the Billings, Montana Downtown Tower branch. The banker provides service in person and over the phone, opens and maintains consumer and basic business accounts and other financial products, and performs teller transactions. The role also builds client relationships through outreach and follow-up, identifies and documents referrals to other lines of business, and may discuss and process consumer loan requests. The banker participates in volunteer activities and financial education efforts, completes work accurately, and stays current on applicable regulations, policies, and procedures.

Requirements

High school diploma or General Education Degree (GED).
Banking or related experience required; the posting does not specify a duration.
Strong attention to detail and ability to follow verbal and written instructions while maintaining confidentiality.
Tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work and ability to adjust to workload demands to meet deadlines.
Ability to produce complete and accurate work, demonstrate initiative, and serve as a positive example.
Regular and predictable attendance is required.
Ability to meet the physical demands described in the posting, with reasonable accommodations as applicable.

Nice To Haves

Registered Mortgage Loan Originator per the SAFE Act preferred.

Responsibilities

Deliver personalized service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain products such as consumer and basic business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer credit cards.
Perform teller duties, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
May engage in conversations about and process new consumer loan requests.
Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through proactive outreach and follow-up.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Perform other duties as assigned.