Customer Service Rep / Call Center / Client Support
About The Position
ADP is hiring Associate Client Support Consultants. This position is hybrid, working at the office 3 days a week and working at home 2 days a week. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. The primary goal is to help clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day. Strong communication skills, both over the phone and in writing, are essential for building rapport, establishing trust, and ensuring client satisfaction. The company fosters an inclusive environment with a culture of collaboration and belonging, offering career advancement opportunities, award-winning training, and world-class service guidelines.
Requirements
- At least one year of experience in a customer service or call/service center environment.
- Ability to work overtime hours during peak seasons.
- Military experience is considered.
- Clear and easy-to-understand communication style, both over the phone and in writing.
- Comfortable working in a metrics-driven call center environment as part of a structured day.
Nice To Haves
- A college degree is great but not required.
Responsibilities
- Serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology.
- Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
- Adhere to a daily schedule and organize oneself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.
Benefits
- Career advancement opportunities
- Award-winning training
- World-class service guidelines
- Inclusive environment with a culture of collaboration and belonging
- Ongoing training, development, and mentorship opportunities
- Best-in-class benefits start on Day 1
- Focus on mental health and well-being
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
